Research Output 2002 2019

2019
3 Citations (Scopus)
39 Downloads (Pure)

Accepting the Internet-of-Things in our homes: The role of user skills

de Boer, P. S., van Deursen, A. J. A. M. & van Rompay, T. J. L., Mar 2019, In : Telematics and informatics. 36, p. 147-156 10 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Internet
Internet of things
Navigation

A Framework of Unsupervised Machine Learning Algorithms for User Profiling

Kuiper, E., Constantinides, E., de Vries, S. A., Marinescu-Muster, R. F. & Metzner, F., 31 May 2019.

Research output: Contribution to conferencePaperAcademicpeer-review

Learning algorithms
Learning systems
Clustering algorithms
Marketing

A robot as your colleague?

de Graaf, M. & Janssen, S., 2019, In : Tijdschrift voor human factors. 44, 3, p. 12-15 4 p.

Research output: Contribution to journalArticleProfessional

Beyond Clippy's counsel: Word processor feature underuse among the digital generation

Jacobs, R. S., Karreman, J. & Botma, J., 19 Aug 2019, 2019 IEEE International Professional Communication Conference (ProComm). IEEE, p. 145-153 9 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Students

Chinese Technical Communicators' Opinions on Cultural Differences between Chinese and Western User Manuals

Li, Q., Karreman, J. & de Jong, M. D. T., 19 Aug 2019, 2019 IEEE International Professional Communication Conference (ProComm). IEEE, p. 30-36 7 p. 8804552

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Open Access
File
Telecommunication industry
Communication
Costs

Citizens' intentions to participate in governmental co-creation initiatives: Comparing three co-creation configurations

de Jong, M. D. T., Neulen, S. & Jansma, S. R., 1 Jul 2019, In : Government information quarterly. 36, 3, p. 490-500 11 p.

Research output: Contribution to journalArticleAcademicpeer-review

citizen
citizens' participation
determinants
Group
government policy
1 Downloads (Pure)

Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant

Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H., 1 Nov 2019, In : Applied ergonomics. 81, 102902.

Research output: Contribution to journalArticleAcademicpeer-review

Restaurants
Seats
Acoustics
acoustics
customer
113 Downloads (Pure)

Communities of Practice - Beyond the Hype: Analysing the Developments in Communities of Practice at Work

Vollenbroek, W. B., 17 Oct 2019, Enschede: University of Twente. 280 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

Open Access
File
community
earning a doctorate
knowledge economy
interaction
social behavior

Cross-cultural technical communication: Exploring cultural differences between Chinese and Western user instructions

Li, Q., 2019, Enschede: University of Twente. 203 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

Open Access
cultural difference
instruction
communication
earning a doctorate
communicator research

Designing Metrics to Evaluate the Help Center of Baidu Cloud

Gao, Z., Gao, Y. & Xu, J., 2019, SIGDOC '19: Proceedings of the 37th ACM International Conference on the Design of Communication. New York, NY, USA: ACM Press, 7 p. 28. (SIGDOC '19).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Determinants of 21st-century digital skills: A large-scale survey among working professionals

van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J., Nov 2019, In : Computers in human behavior. 100, p. 93-104 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Creativity
Workplace
Social Support
Industry
Communication
Open Access
File
obligation
credit
reputation
organization
performance

Discourse at play: Construction and professionalism of video-based game reviews

Jacobs, R. S. & Duyvestijn, Z., 2019, (Accepted/In press). 16 p.

Research output: Contribution to conferencePaperAcademicpeer-review

video
discourse
cultural criticism
entertainment
coding

Environmental design for dementia care - towards more meaningful experiences through design

Ludden, G. D. S., van Rompay, T. J. L., Niedderer, K. & Tournier, I., 1 Oct 2019, In : Maturitas. 128, p. 10-16 7 p.

Research output: Contribution to journalReview articleAcademicpeer-review

Dementia
Railings
Technology
Self-Help Devices
Environmental design

Examining the sequentiality of 21st-century digital skills: A path analysis

van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J., 27 May 2019.

Research output: Contribution to conferencePaperAcademicpeer-review

81 Downloads (Pure)

Higher Education Institutes and the Twente Board: Policy Report

Ahoba-Sam, R., Atta Owusu, K., Evers, G., Fonseca, L., Kopelyan, S., Meloyan, A., Nguyen, H., Salomaa, M., Alpaydin, U. A. R., Cinar, R., Fernandez-Guerrero, D., Germain-Alamartine, E., Manrique, S., Moghadam-Saman, S., Nieth, L. J. & Schuijff, M. J., 2019, Center for Higher Education Policy Studies (CHEPS), 27 p. (RUNIN Working Paper Series; vol. 2019, no. 01).

Research output: Working paperProfessional

Open Access
File
3 Downloads (Pure)

In Automatic We Trust: Investigating the Impact of Trust, Control, Personality Characteristics, and Extrinsic and Intrinsic Motivations on the Acceptance of Autonomous Vehicles

Hegner, S. M., Beldad, A. D. & Brunswick, G. J., 8 Feb 2019, In : International journal of human-computer interaction. 35, 19, p. 1769-1780 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

extrinsic motivation
intrinsic motivation
personality
acceptance
industry research
61 Downloads (Pure)

Inequalities in the social use of the Internet of things: A capital and skills perspective

Van Der Zeeuw, A., Van Deursen, A. J. & Jansen, G., 1 Jun 2019, In : New media & society. 21, 6, p. 1344-1361 18 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Internet
Social Relations
figuration
Internet of things
Education
4 Downloads (Pure)

Inevitable inequalities? Exploring Differences in Internet Domestication Between Less and Highly Educated Families

Scheerder, A. J., 11 Nov 2019, (Accepted/In press) Enschede: University of Twente. 240 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

Open Access
File
Internet
earning a doctorate
social effects
interview
resources

Influencing Customer Experience by Activating Relationship Norms

Pol, H., Galetzka, M. & Pruyn, A. T. H., 2 Apr 2019, Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Rossi, P. & Krey, N. (eds.). Cham: Springer International Publishing AG, p. 211-225 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Customer experience
Relational model
Priming
Customer satisfaction
Intrinsic motivation

Initial Exploration of Ideal Line Length for Chinese Technical Text

Gao, Z. & Han, G., 19 Aug 2019, 2019 IEEE International Professional Communication Conference (ProComm). Piscataway, NJ: IEEE, p. 243-247 5 p. 8804606. (IEEE International Professional Communication Conference; vol. 2019).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

efficiency
performance
software
16 Downloads (Pure)

Insights from China for a global perspective on a responsible science-society relationship

Dijkstra, A. & Yin, L., 2019, In : Cultures of Science. p. 67-76 8 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
China
science
popularization
social responsibility
literacy
5 Downloads (Pure)

Internet use in the home: Digital inequality from a domestication perspective

Scheerder, A. J., van Deursen, A. J. A. M. & van Dijk, J. A. G. M., 1 Oct 2019, In : New Media and Society. 21, 10, p. 2099-2118 20 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Internet
digital divide
social stratum
interview
1 Citation (Scopus)
24 Downloads (Pure)

Into the light: effects of the presence of cleaning staff on customer experience

Vos, M. C., Sauren, J., Knoop, O., Galetzka, M., Mobach, M. & Pruyn, A. T. H., 4 Feb 2019, In : Facilities. 37, 1/2, p. 91-102 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Cleaning
customer
staff
experience
public service
5 Downloads (Pure)
Open Access
File
stakeholder
level of knowledge
qualitative interview
decentralization
municipality

Marketing a transparent Artificial Intelligence (AI): A preliminary study on message design

Wind, A., de Vries, S. A. & Constantinides, E., 17 Jan 2019. 7 p.

Research output: Contribution to conferencePaperAcademicpeer-review

Artificial intelligence
Marketing
Risk perception
Communication
Transparency

Measuring perceived cleanliness in service environments: Scale development and validation

Vos, M. C., Galetzka, M., Mobach, M., van Hagen, M. & Pruyn, A. T. H., 1 Oct 2019, In : International journal of hospitality management. 83, p. 11-18 8 p.

Research output: Contribution to journalArticleAcademicpeer-review

esthetics
industry
services
measuring
Scale development
34 Downloads (Pure)

Moving sermons: studies into the persuasive effects of preaching

Stoorvogel, H., 1 Mar 2019, Enschede: University of Twente. 234 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

Open Access
File
sermon
humor
multimedia
communication
religious behavior
2 Downloads (Pure)

My Colleagues Are My Friends: The Role of Facebook Contacts in Employee Identification

Bartels, J., van Vuuren, M. & Ouwerkerk, J. W., 1 Aug 2019, In : Management communication quarterly. 33, 3, p. 307-328 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
facebook
employee
contact
Personnel
privacy
2 Downloads (Pure)
Open Access
File
Internet
Group
digital divide
marital status
Education

New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated

Pol, H., Galetzka, M. & Pruyn, A. T. H., 22 Sep 2019, In : Journal of relationship marketing. 23 p.

Research output: Contribution to journalArticleAcademicpeer-review

Customer experience
Relational model
Customer relationship
Freedom of choice
Customer behavior
31 Downloads (Pure)

Pilot Samen grondwaterpeilen: Rapportage Onderzoek WP4

Dijkstra, A. M., Heerink, R. & van den Berg, M., Mar 2019, Universiteit Twente, 38 p.

Research output: Working paperProfessional

Open Access
File
22 Downloads (Pure)

Playing against abuse: Effects of procedural and narrative persuasive games

Jacobs, R. S., Jansz, J. & Kneer, J., 2019, In : Journal of Games, Self, & Society. 1, 1, p. 97-120 24 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
abuse
attitude change
narrative
tactics
secondary school
26 Downloads (Pure)
Open Access
File
29 Downloads (Pure)
Open Access
File
Application programs
Mobile phones
Students
Costs
Experiments

Sealing one’s online wall off from outsiders: Determinants of the use of facebook’s privacy settings among young dutch users

Beldad, A., 1 Jan 2019, Censorship, Surveillance, and Privacy: Concepts, Methodologies, Tools, and Applications. IGI Global, Vol. 3. p. 1367-1382 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

facebook
privacy
determinants
motivation theory
vocational school
2 Citations (Scopus)
27 Downloads (Pure)

Served straight up: Effects of verticality cues on taste evaluations and luxury perceptions

van Rompay, T. J. L., van Hoof, J. J., Rorink, J. & Folsche, M., 1 Apr 2019, In : Appetite. 135, p. 72-78 7 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Cues
Coffee
Taste Perception
Visual Perception
Marketing
112 Downloads (Pure)

Speaking of safety: the role of communication in managing occupational safety

Cornelissen, P. A., 1 Feb 2019, Enschede: University of Twente. 266 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

Open Access
File
Communication
Personnel
Supervisory personnel
Accidents
13 Downloads (Pure)
Open Access
File
Discourse
GM food
Legitimation
Legitimacy
Technological innovation
8 Citations (Scopus)
23 Downloads (Pure)

The first-level digital divide shifts from inequalities in physical access to inequalities in material access

van Deursen, A. J. A. M. & van Dijk, J. A. G. M., 1 Feb 2019, In : New Media and Society. 21, 2, p. 354-375 22 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
digital divide
Internet
subscription
online survey
hardware
22 Downloads (Pure)

The relationship between birth order and acute alcohol intoxication among Dutch adolescents

de Veld, L., Wolberink, I. M., van Hoof, J. J. & van der Lely, N., 16 Jan 2019, In : Journal of Child and Adolescent Substance Abuse. 27, 5-6, p. 334-340 7 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Alcoholic Intoxication
birth order
Birth Order
intoxication
Siblings

The role of consumer age and financial profit in vendor compliance for underage alcohol sales

Van Hoof, J. J., 1 Aug 2019, In : European journal of public health. 29, 4, p. 758-760 3 p.

Research output: Contribution to journalArticleAcademicpeer-review

Compliance
Alcohols
Public Health
Research
36 Downloads (Pure)

The sequential and conditional nature of 21st-century digital skills

van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J., Jul 2019, In : International journal of communication. 13, p. 3462-3487

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
cultural economy
path analysis
communication
Communication
Industry
4 Citations (Scopus)
38 Downloads (Pure)

The taste of touch: Enhancing saltiness impressions through surface texture design

van Rompay, T. J. L. & Groothedde, S., 1 Apr 2019, In : Food quality and preference. 73, p. 248-254 7 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
saltiness
touch (sensation)
Touch
Solanum tuberosum
Salts

Trends in mobile customer journeys: Are you ready for mobile customer decision-making?

Schurink, E., Constantinides, E. & de Vries, S. A., 17 Jan 2019. 13 p.

Research output: Contribution to conferencePaperAcademicpeer-review

Decision making
Decision-making process
Mobile technology
Purchase decision
Customer experience

Twenty-first century digital skills for the creative industries workforce: Perspectives from industry experts

van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J., 1 Jan 2019, In : First monday. 24, 1

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
Personnel
Managers
Industry
Information management
Communication

Two-Stage Clustering Approaches for Customer Profiling: A Practical Framework

Kuiper, E., Constantinides, E. & de Vries, S. A., 27 May 2019.

Research output: Contribution to conferencePaperAcademicpeer-review

Learning systems
Learning algorithms
Marketing
Clustering algorithms
2 Downloads (Pure)

Using laddering to understand the use of gamified wearables by seniors

Reitsma, A., Spil, T. & De Vries, S., 1 May 2019, ICT4AWE 2019 - Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Maciaszek, L., Maciaszek, L. & Ziefle, M. (eds.). SCITEPRESS, p. 92-103 12 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Health
Anxiety
Communication
Quality of Life
Interviews
63 Downloads (Pure)

What are E-ssential skills? A multimethod approach to 21st-century digital skills within the creative industries

van Laar, E., 1 Nov 2019, Enschede: University of Twente. 351 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

Open Access
File
cultural economy
worker
industry
ability
earning a doctorate