Adriaan Theodorus Hendrikus Pruijn

prof.dr.

Visiting Scholar, Communication Science

Source: Scopus
Calculated based on no. of publications stored in Pure and citations from Scopus

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2377 Citations
22 h-Index
56 Article
16 Conference contribution
13 Chapter
10 Paper
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Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant
Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H., 1 Nov 2019, In : Applied ergonomics. 81, 102902.
Research output: Contribution to journal › Article › Academic › peer-review
1 Downloads (Pure)
Influencing Customer Experience by Activating Relationship Norms
Pol, H., Galetzka, M. & Pruyn, A. T. H., 2 Apr 2019, Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Rossi, P. & Krey, N. (eds.). Cham: Springer International Publishing AG, p. 211-225 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
Into the light: effects of the presence of cleaning staff on customer experience
Vos, M. C., Sauren, J., Knoop, O., Galetzka, M., Mobach, M. & Pruyn, A. T. H., 4 Feb 2019, In : Facilities. 37, 1/2, p. 91-102 12 p.
Research output: Contribution to journal › Article › Academic › peer-review

Open Access
File
3 Citations (Scopus)

121 Downloads (Pure)
Measuring perceived cleanliness in service environments: Scale development and validation
Vos, M. C., Galetzka, M., Mobach, M., van Hagen, M. & Pruyn, A. T. H., 1 Oct 2019, In : International journal of hospitality management. 83, p. 11-18 8 p.
Research output: Contribution to journal › Article › Academic › peer-review
5 Citations (Scopus)
New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated
Pol, H., Galetzka, M. & Pruyn, A. T. H., 22 Sep 2019, In : Journal of relationship marketing. 23 p.
Research output: Contribution to journal › Article › Academic › peer-review

4 Oral presentation

Beïnvloeding door design van producten en omgevingen
Ad Pruyn (Speaker)
17 Apr 2014
Activity: Talk or presentation › Oral presentation
Wachttijdperceptie en -waardering op NS stations
Mark van Hagen (Speaker), Mirjam Galetzka (Speaker) & Ad Pruyn (Speaker)
23 Nov 2007
Activity: Talk or presentation › Oral presentation
The role of fairness in promoting customer referral.
P.W.J. Verlegh (Speaker) & Adriaan T.H. Pruyn (Speaker)
20 Sep 2002
Activity: Talk or presentation › Oral presentation
The virtual value of the brand 'Rotterdam': A study into online presence and evaluation of destination image
F. Go (Speaker), Adriaan T.H. Pruyn (Speaker) & R. Govers (Speaker)
8 Feb 2001
Activity: Talk or presentation › Oral presentation