Research Output per year
Research Output per year
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Dive into the research topics where Mirjam Galetzka is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Recent external collaboration on country level. Dive into details by clicking on the dots.
Research Output
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The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
Pol, H., Galetzka, M. & Pruyn, A. T. H., Nov 2020, In : International Journal of Business Marketing and Management. 5, 11, p. 93-102 10 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile7 Downloads (Pure) -
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant
Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H., 1 Nov 2019, In : Applied ergonomics. 81, 102902.Research output: Contribution to journal › Article › Academic › peer-review
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Influencing Customer Experience by Activating Relationship Norms
Pol, H., Galetzka, M. & Pruyn, A. T. H., 2 Apr 2019, Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Rossi, P. & Krey, N. (eds.). Cham: Springer International Publishing AG, p. 211-225 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
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Into the light: effects of the presence of cleaning staff on customer experience
Vos, M. C., Sauren, J., Knoop, O., Galetzka, M., Mobach, M. & Pruyn, A. T. H., 4 Feb 2019, In : Facilities. 37, 1/2, p. 91-102 12 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile3 Citations (Scopus)122 Downloads (Pure) -
Measuring perceived cleanliness in service environments: Scale development and validation
Vos, M. C., Galetzka, M., Mobach, M., van Hagen, M. & Pruyn, A. T. H., 1 Oct 2019, In : International journal of hospitality management. 83, p. 11-18 8 p.Research output: Contribution to journal › Article › Academic › peer-review
5 Citations (Scopus)
Activities
- 6 Oral presentation
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Nudges, primes en prompts: helpt psychologie uitgaansoverlast voorkomen?
Mirjam Galetzka (Speaker), Pieter Walter de Vries (Speaker) & R. Bloeme (Speaker)
13 Oct 2016Activity: Talk or presentation › Oral presentation
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Inzet communicatie bij crowd management en crowd control
Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker) & Jan M. Gutteling (Speaker)
17 Nov 2015Activity: Talk or presentation › Oral presentation
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Persuasion In The Wild: Communication, Technology, and Event Safety
Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker) & Jan M. Gutteling (Speaker)
23 May 2014Activity: Talk or presentation › Oral presentation
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Imagoverandering door gebruik van actieproducten
Niels Ellenbroek (Speaker), Mirjam Galetzka (Speaker) & Jordi Franciscus Gosselt (Speaker)
12 Feb 2009Activity: Talk or presentation › Oral presentation
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De invloed van kleur en licht op de stationsbeleving. Kleur en licht op het perron: Twee virtuele experimenten
Mark van Hagen (Speaker), Joyce Peters (Speaker) & Mirjam Galetzka (Speaker)
20 Nov 2008Activity: Talk or presentation › Oral presentation