Research output per year
Research output per year
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Dive into the research topics where Mirjam Galetzka is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Research output
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Safety and Security in Nightlife Areas in the Netherlands: Choice Architecture With Technology
Galetzka, M., Bloeme, R., de Vries, P. W., Abraham, M., van Hoof, J. J. & van Soomeren, P., 2021, Transforming Urban Nightlife and the Development of Smart Public Spaces. Abusaada, H., Elshater, A. & Rodwell, D. (eds.). IGI Global, p. 211-227 17 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
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New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated
Pol, H., Galetzka, M. & Pruyn, A. T. H., 2020, In: Journal of relationship marketing. 19, 1, p. 29-51 23 p.Research output: Contribution to journal › Article › Academic › peer-review
1 Citation (Scopus)1 Downloads (Pure) -
The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
Pol, H., Galetzka, M. & Pruyn, A., Nov 2020, In: International Journal of Business Marketing and Management. 5, 11, p. 93-102 10 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile37 Downloads (Pure) -
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant
Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H., 1 Nov 2019, In: Applied ergonomics. 81, 102902.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile2 Downloads (Pure) -
Influencing Customer Experience by Activating Relationship Norms
Pol, H., Galetzka, M. & Pruyn, A. T. H., 2 Apr 2019, Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Rossi, P. & Krey, N. (eds.). Cham: Springer, p. 211-225 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
Activities
- 16 Oral presentation
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Nudges, primes en prompts: helpt psychologie uitgaansoverlast voorkomen?
Mirjam Galetzka (Speaker), Pieter Walter de Vries (Speaker) & R. Bloeme (Speaker)
13 Oct 2016Activity: Talk or presentation › Oral presentation
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Inzet communicatie bij crowd management en crowd control
Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker) & Jan M. Gutteling (Speaker)
17 Nov 2015Activity: Talk or presentation › Oral presentation
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Persuasion In The Wild: Communication, Technology, and Event Safety
Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker) & Jan M. Gutteling (Speaker)
23 May 2014Activity: Talk or presentation › Oral presentation
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Music at railway stations: the influence of music on waiting experience
M. van Hagen (Speaker), Adriaan T.H. Pruyn (Speaker), Mirjam Galetzka (Speaker) & J. Sauren (Speaker)
11 Oct 2010Activity: Talk or presentation › Oral presentation
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Impact van muziekgenre op stations- en tijdbeleving in een virtueel station
M. van Hagen (Speaker), J. Sauren (Speaker) & Mirjam Galetzka (Speaker)
26 Nov 2010Activity: Talk or presentation › Oral presentation