• 377 Citations
  • 8 h-Index
19952019
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Fingerprint Dive into the research topics where Mirjam Galetzka is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 3 Similar Profiles
Lighting Engineering & Materials Science
customer Social Sciences
Cleaning Engineering & Materials Science
Food Medicine & Life Sciences
Restaurants Medicine & Life Sciences
experience Social Sciences
Travel time Engineering & Materials Science
Belgian Social Sciences

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 1995 2019

1 Downloads (Pure)

Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant

Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H., 1 Nov 2019, In : Applied ergonomics. 81, 102902.

Research output: Contribution to journalArticleAcademicpeer-review

Restaurants
Seats
Acoustics
acoustics
customer

Influencing Customer Experience by Activating Relationship Norms

Pol, H., Galetzka, M. & Pruyn, A. T. H., 2 Apr 2019, Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Rossi, P. & Krey, N. (eds.). Cham: Springer International Publishing AG, p. 211-225 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

Customer experience
Relational model
Priming
Customer satisfaction
Intrinsic motivation
1 Citation (Scopus)
24 Downloads (Pure)

Into the light: effects of the presence of cleaning staff on customer experience

Vos, M. C., Sauren, J., Knoop, O., Galetzka, M., Mobach, M. & Pruyn, A. T. H., 4 Feb 2019, In : Facilities. 37, 1/2, p. 91-102 12 p.

Research output: Contribution to journalArticleAcademicpeer-review

Open Access
File
Cleaning
customer
staff
experience
public service

Measuring perceived cleanliness in service environments: Scale development and validation

Vos, M. C., Galetzka, M., Mobach, M., van Hagen, M. & Pruyn, A. T. H., 1 Oct 2019, In : International journal of hospitality management. 83, p. 11-18 8 p.

Research output: Contribution to journalArticleAcademicpeer-review

esthetics
industry
services
measuring
Scale development

New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated

Pol, H., Galetzka, M. & Pruyn, A. T. H., 22 Sep 2019, In : Journal of relationship marketing. 23 p.

Research output: Contribution to journalArticleAcademicpeer-review

Customer experience
Relational model
Customer relationship
Freedom of choice
Customer behavior

Activities 2007 2016

  • 5 Oral presentation

Nudges, primes en prompts: helpt psychologie uitgaansoverlast voorkomen?

Mirjam Galetzka (Speaker), Pieter Walter de Vries (Speaker), R. Bloeme (Speaker)
13 Oct 2016

Activity: Talk or presentationOral presentation

Inzet communicatie bij crowd management en crowd control

Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker), Jan M. Gutteling (Speaker)
17 Nov 2015

Activity: Talk or presentationOral presentation

Persuasion In The Wild: Communication, Technology, and Event Safety

Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker), Jan M. Gutteling (Speaker)
23 May 2014

Activity: Talk or presentationOral presentation

De invloed van kleur en licht op de stationsbeleving. Kleur en licht op het perron: Twee virtuele experimenten

Mark van Hagen (Speaker), Joyce Peters (Speaker), Mirjam Galetzka (Speaker)
20 Nov 2008

Activity: Talk or presentationOral presentation

Wachttijdperceptie en -waardering op NS stations

Mark van Hagen (Speaker), Mirjam Galetzka (Speaker), Ad Pruyn (Speaker)
23 Nov 2007

Activity: Talk or presentationOral presentation

Press / Media

Editie NL

Mirjam Galetzka

17/04/12

1 media contribution

Press/Media: Expert Comment