Research Output per year
Fingerprint Dive into the research topics where Mirjam Galetzka is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
- 4 Similar Profiles
customer
Social Sciences
Food
Medicine & Life Sciences
Restaurants
Medicine & Life Sciences
experience
Social Sciences
Belgian
Social Sciences
Self Care
Medicine & Life Sciences
Acoustics
Medicine & Life Sciences
acoustics
Social Sciences
Network
Recent external collaboration on country level. Dive into details by clicking on the dots.
Research Output 1995 2019
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant
Pijls-Hoekstra, R., Galetzka, M., Groen, B. H. & Pruyn, A. T. H., 1 Nov 2019, In : Applied ergonomics. 81, 102902.Research output: Contribution to journal › Article › Academic › peer-review
Restaurants
Seats
Acoustics
acoustics
customer
Influencing Customer Experience by Activating Relationship Norms
Pol, H., Galetzka, M. & Pruyn, A. T. H., 2 Apr 2019, Finding New Ways to Engage and Satisfy Global Customers: Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Rossi, P. & Krey, N. (eds.). Cham: Springer International Publishing AG, p. 211-225 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
Customer experience
Relational model
Priming
Customer satisfaction
Intrinsic motivation
Into the light: effects of the presence of cleaning staff on customer experience
Vos, M. C., Sauren, J., Knoop, O., Galetzka, M., Mobach, M. & Pruyn, A. T. H., 4 Feb 2019, In : Facilities. 37, 1/2, p. 91-102 12 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access
File
Cleaning
customer
staff
experience
public service
Measuring perceived cleanliness in service environments: Scale development and validation
Vos, M. C., Galetzka, M., Mobach, M., van Hagen, M. & Pruyn, A. T. H., 1 Oct 2019, In : International journal of hospitality management. 83, p. 11-18 8 p.Research output: Contribution to journal › Article › Academic › peer-review
esthetics
industry
services
measuring
Scale development
New Perspectives on Customer Relationships: How Relational Models Influence Customer Experience and How They Are Activated
Pol, H., Galetzka, M. & Pruyn, A. T. H., 22 Sep 2019, In : Journal of relationship marketing. 23 p.Research output: Contribution to journal › Article › Academic › peer-review
Customer experience
Relational model
Customer relationship
Freedom of choice
Customer behavior
Activities 2007 2016
- 5 Oral presentation
Nudges, primes en prompts: helpt psychologie uitgaansoverlast voorkomen?
Mirjam Galetzka (Speaker), Pieter Walter de Vries (Speaker), R. Bloeme (Speaker)13 Oct 2016
Activity: Talk or presentation › Oral presentation
Inzet communicatie bij crowd management en crowd control
Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker), Jan M. Gutteling (Speaker)17 Nov 2015
Activity: Talk or presentation › Oral presentation
Persuasion In The Wild: Communication, Technology, and Event Safety
Pieter Walter de Vries (Speaker), Mirjam Galetzka (Speaker), Jan M. Gutteling (Speaker)23 May 2014
Activity: Talk or presentation › Oral presentation
De invloed van kleur en licht op de stationsbeleving. Kleur en licht op het perron: Twee virtuele experimenten
Mark van Hagen (Speaker), Joyce Peters (Speaker), Mirjam Galetzka (Speaker)20 Nov 2008
Activity: Talk or presentation › Oral presentation
Wachttijdperceptie en -waardering op NS stations
Mark van Hagen (Speaker), Mirjam Galetzka (Speaker), Ad Pruyn (Speaker)23 Nov 2007
Activity: Talk or presentation › Oral presentation