Research output per year
Research output per year
Personal profile
Research interests
Mobility Services, Digital Services, Connected Car, Digital Customer Experience, Customer Delight, Service Management
Education/Academic qualification
Master, Business Administration, University of Twente
2016 → 2017
Award Date: 19 Dec 2017
Bachelor, International Business Administration, University of Twente
2011 → 2014
External positions
Digital Service Operations Connected Car, Volkswagen AG
2017 → …
Global Commodity Management, Drägerwerk AG & Co. KGaA
2013 → 2017
Project Management, 2G Energietechnik GmbH
2011 → 2012
HSE and Compliance Management, Flint Group Germany GmbH
2007 → 2015
Keywords
- H Social Sciences (General)
- Customer Delight
- Digital Customer Experience
- Digital Service Management
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Advancing purchasing as a design science: Publication guidelines to shift towards more relevant purchasing research
Stange, R., Schiele, H. & Henseler, J., 2022, In: Journal of purchasing and supply management. 28, 1, 100750.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile15 Citations (Scopus)157 Downloads (Pure) -
A systematic review of theoretical, methodological, contextual, and content-wise foundations of customer delight research in online and offline environments
Stange, R., Scheffler, P. & Henseler, J., 2021.Research output: Contribution to conference › Paper › peer-review
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The quest for customer delight in times of digitalization measurement, antecedents, and effects
Stange, R., Scheffler, P. & Büttner, K. (Contributor), 2020. 12 p.Research output: Contribution to conference › Paper › peer-review
Open AccessFile91 Downloads (Pure)