Research output per year
Research output per year
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Dive into the research topics where Yasin Sahhar is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
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GraphEx: Visualizing and managing customer experience in its multidimensionality
Sahhar, Y., Loohuis, R. & Henseler, J., 8 Oct 2023, (Accepted/In press) In: Journal of Service Theory and Practice.Research output: Contribution to journal › Article › Academic › peer-review
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On Both Sides Of The Façade: Service Experience In Relation To Service Operations And Value Chains
van Fenema, P. C., Sahhar, Y., Odekerken-Schröder, G., Mahr, D. & van Strien, J., 18 Jun 2023.Research output: Contribution to conference › Paper › peer-review
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Uncovering Customers' Emerging Service Expectations and Experiences of Smart Technology
Helkkula, A. & Sahhar, Y., 16 Jun 2023.Research output: Contribution to conference › Paper › peer-review
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Calling on autohermeneutic phenomenology to delve into the deeper levels of experience
Sahhar, Y., Loohuis, R. & Henseler, J., 2 Aug 2022, Contemporary approaches Studying Customer Experience in Tourism Research: This book will present the contemporary approaches applied to the tourism research, to study the consumer experience by discussing first, the theoretical part, which will be based mainly on behavioral sciences. To this regard, main paradigms and their related approaches studying CX will be stressed. Second, the book will develop a methodological part highlighting the holistic and dynamic nature of the customer experience, by capturing it along the customer journey; into the pre-, during, and post consumption through a combination of techniques including the innovative ones. Keywords – Customer experience, tourism management, ethno marketing, phenomenology, psychoanalytic, philosophical orientation, facet theory, customer journey, emotions, sensory experience, CX measure.. Jaziri, D. & Rather, R. (eds.). EmeraldResearch output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review
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Characterizing Actor Engagement in Emerging Service Ecosystems
Sahhar, Y., von Raesfeld Meijer, A. & Nieuwenhuis, L. J. M., 17 Jun 2022.Research output: Contribution to conference › Paper › peer-review
Prizes
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Emerald Literati Awards Outstanding Paper
Sahhar, Yasin (Recipient), Loohuis, Raymond (Recipient) & Henseler, Jörg (Recipient), 17 Jun 2022
Prize
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