A Chatbot Solution for eGLU-Box Pro: The Usability Evaluation Platform for Italian Public Administrations

Stefano Federici, Maria Laura Mele, Marco Bracalenti, Maria Laura De Filippis, Rosa Lanzilotti, Giuseppe Desolda, Simone Borsci, Giancarlo Gaudino, Antonello Cocco, Massimo Amendola, Emilio Simonetti

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

This paper shows a chatbot solution for eGLU-box Pro, a usability testing platform for Italian Public Administration (PA). eGLU-box Pro is a web-based tool designed to help PA practitioners in creating remote usability tests and analyzing participants’ answers and interaction data after they complete the usability tasks. The impact of the chatbot solution on users’ experience was assessed by bio-behavioral evaluation methods such as eye tracking, electroencephalography, and facial expression recognition. This work describes the platform and its integrated chatbot solution and shows the results of a preliminary laboratory study involving 20 end-users. The study is part of an ongoing design and development project based on a user-centered approach.
Original languageEnglish
Title of host publicationHuman-Computer Interaction. Theory, Methods and Tools
Subtitle of host publicationThematic Area, HCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24–29, 2021, Proceedings, Part I
EditorsMfasaaki Kurosu
Pages268-279
ISBN (Electronic)978-3-030-78462-1
DOIs
Publication statusPublished - 3 Jul 2021
Event23rd Human-Computer Interaction International Conference, HCI 2021 - Virtual Event
Duration: 24 Jul 202129 Jul 2021
Conference number: 23

Publication series

NameLecture Notes in Computer Science
Volume12762

Conference

Conference23rd Human-Computer Interaction International Conference, HCI 2021
Abbreviated titleHCI 2021
CityVirtual Event
Period24/07/2129/07/21

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