A Classification of Process Mining Bottleneck Analysis Techniques for Operational Support

R.H. Bemthuis, Niels van Slooten, Jeewanie Jayasinghe Arachchige, Jean Paul Sebastian Piest, Faiza Allah Bukhsh

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Abstract

A bottleneck usually is a sub-process in the main process which delays the process. The performance of a process can be increased by eliminating the bottlenecks. To this end, opportunities to analyze and mitigate bottlenecks by using process mining techniques can be an interesting direction to utilize. This paper aims to classify literature on process mining bottleneck analysis techniques and propose a model for operational support regarding bottleneck analysis utilizing process mining. To this end, we first propose a model for classifying bottleneck analysis techniques. Then, we conduct a systematic literature review to identify existing papers that address bottleneck analysis by utilizing process mining techniques. The results indicate that many researchers are focusing on detecting bottlenecks, while limited attention is paid to predicting bottlenecks or recommending actions on what to do with bottlenecks. The proposed classification model is validated through a demonstration, showing how process mining bottleneck analysis techniques can be applied to a logistics case study.
Original languageEnglish
Title of host publicationProceedings of the 18th International Conference on e-Business (ICE-B 2021)
EditorsFons Wijnhoven, Marten van Sinderen
PublisherSCITEPRESS
Pages127-135
Number of pages9
ISBN (Electronic)978-989-758-527-2
ISBN (Print)978-989-758-527-2
DOIs
Publication statusPublished - 2021
Event18th International Conference on e-Business, ICE-B 2021 - Online
Duration: 7 Jul 20219 Jul 2021
Conference number: 18
http://www.icsbt.scitevents.org/?y=2021

Conference

Conference18th International Conference on e-Business, ICE-B 2021
Abbreviated titleICE-B
Period7/07/219/07/21
Internet address

Keywords

  • Process Mining
  • Bottleneck
  • Classification

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