TY - JOUR
T1 - A commitment-based reference ontology for services
AU - Nardi, Julio Cesar
AU - de Almeida Falbo, Ricardo
AU - Almeida, João Paulo A.
AU - Guizzardi, Giancarlo
AU - Ferreira Pires, Luis
AU - van Sinderen, Marten J.
AU - Guarino, Nicola
AU - Morais Fonseca, Claudenir
PY - 2015/12
Y1 - 2015/12
N2 - The concept of “service” has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature.
AB - The concept of “service” has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature.
KW - SCS-Services
KW - Service Ontology
KW - Service commitments
KW - Service perspectives
KW - Service science
KW - Service computing
KW - 2024 OA procedure
U2 - 10.1016/j.is.2015.01.012
DO - 10.1016/j.is.2015.01.012
M3 - Article
SN - 0306-4379
VL - 54
SP - 263
EP - 288
JO - Information systems
JF - Information systems
ER -