A commitment-based reference ontology for services

Julio Cesar Nardi, Ricardo de Almeida Falbo, João Andrade Almeida, Giancarlo Guizzardi, Luis Ferreira Pires, Marten J. van Sinderen, Nicola Guarino, Claudenir Morais Fonseca

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    Abstract

    The concept of “service” has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature.
    Original languageEnglish
    Pages (from-to)263-288
    Number of pages26
    JournalInformation systems
    Volume54
    DOIs
    Publication statusPublished - Dec 2015

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    Keywords

    • SCS-Services
    • EWI-26305
    • Service Ontology
    • Service commitments
    • IR-97297
    • Service perspectives
    • Service science
    • METIS-312722
    • Service computing

    Cite this

    Nardi, J. C., de Almeida Falbo, R., Andrade Almeida, J., Guizzardi, G., Ferreira Pires, L., van Sinderen, M. J., ... Fonseca, C. M. (2015). A commitment-based reference ontology for services. Information systems, 54, 263-288. https://doi.org/10.1016/j.is.2015.01.012