A commitment-based reference ontology for services

Julio Cesar Nardi; Ricardo de Almeida Falbo; João Paulo A. Almeida; Giancarlo Guizzardi; Luis  Ferreira Pires; Marten J. van Sinderen; Nicola Guarino; Claudenir Morais Fonseca

doi:10.1016/j.is.2015.01.012

A commitment-based reference ontology for services

Julio Cesar Nardi, Ricardo de Almeida Falbo, João Paulo A. Almeida, Giancarlo Guizzardi, Luis Ferreira Pires, Marten J. van Sinderen, Nicola Guarino, Claudenir Morais Fonseca

Research output: Contribution to journal › Article › Academic › peer-review

99 Citations (Scopus)

154 Downloads (Pure)

Abstract

The concept of “service” has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature.

Original language	English
Pages (from-to)	263-288
Number of pages	26
Journal	Information systems
Volume	54
DOIs	https://doi.org/10.1016/j.is.2015.01.012
Publication status	Published - Dec 2015

Keywords

SCS-Services
Service Ontology
Service commitments
Service perspectives
Service science
Service computing
2024 OA procedure

Access to Document

10.1016/j.is.2015.01.012

ArticleFinal published version, 2.15 MBLicence: Taverne

99 Citations
1 Comment/Letter to the editor
1 Preprint

Towards an Ontology-Driven Approach for Process-Aware Risk Propagation
Engelberg, G., Fumagalli, M., Kuboszek, A., Klein, D., Soffer, P. & Guizzardi, G., 22 Dec 2022, ArXiv.org, p. 1-8, 8 p.
Research output: Working paper › Preprint › Academic

File
Corrigendum to “A commitment-based reference ontology for services” [IS 54C (2015) 263–288]: A commitment-based reference ontology for services (IS 54C (2015) (263-288) 10.1016/j.is.2015.01.012)
Nardi, J. C., de Almeida Falbo, R., Almeida, J. P. A., Guizzardi, G., Pires, L. F., van Sinderen, M. J., Guarino, N. & Morais Fonseca, C., 1 Mar 2016, In: Information systems. 56, p. 133-134 2 p.
Research output: Contribution to journal › Comment/Letter to the editor › Academic › peer-review

Open Access
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1 Citation (Scopus)

125 Downloads (Pure)

Cite this

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title = "A commitment-based reference ontology for services",

abstract = "The concept of “service” has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature.",

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AU - Almeida, João Paulo A.

AU - Guizzardi, Giancarlo

AU - Ferreira Pires, Luis

AU - van Sinderen, Marten J.

AU - Guarino, Nicola

AU - Morais Fonseca, Claudenir

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AB - The concept of “service” has been characterized in different disciplines and by different authors from various points of view. This variety of characterizations has emerged because although this notion seems intuitive, it is far from trivial, with many interrelated perspectives. Given their importance in enterprise computing and Service Science in general, we believe that a clear account of services and service-related concepts is necessary and would serve as a basis for communication, consensus and alignment among approaches and perspectives. In this paper we propose a commitment-based account of the notion of service captured in a core reference ontology called UFO-S. We address the commitments established between service providers and customers, and show how such commitments affect the service lifecycle. Moreover, we show that the commitment-based account can serve to harmonize different notions of service in the literature.

KW - SCS-Services

KW - Service Ontology

KW - Service commitments

KW - Service perspectives

KW - Service science

KW - Service computing

KW - 2024 OA procedure

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DO - 10.1016/j.is.2015.01.012

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VL - 54

SP - 263

EP - 288

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JF - Information systems

ER -

A commitment-based reference ontology for services

Abstract

Keywords

Access to Document

Fingerprint

Research output

Towards an Ontology-Driven Approach for Process-Aware Risk Propagation

Corrigendum to “A commitment-based reference ontology for services” [IS 54C (2015) 263–288]: A commitment-based reference ontology for services (IS 54C (2015) (263-288) 10.1016/j.is.2015.01.012)

Cite this