A computer-based group discussion support tool for achieving consensus and culture change using the organisational culture assessment instrument (OCAI): an action design research study

Jaclyn Lee Mui Suan

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

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Abstract

Organisational culture change is a long and complex process that typically takes years to complete and has a very low success rate. This Action Design Research Study in an educational setting, addresses the problem by the proposed use of an Action Design Research Methodology to build and deploy an IT artifact named Organisational Culture Assessment Instrument-Spilter (OCAI-Spilter) to speed up cultural change while reducing failure rate. OCAI-Spilter should be able to fast-track culture change by addressing the problem of scalability and process losses encountered in most change projects involving large numbers of people. We deploy an iterative prototyping process using Component Base Software Development to continuously refine the tool in use. We also reviewed the design principles in Action Research Design to improve the usability of the tool. New design principles and learning were derived from this process. Finally, we showed the effectiveness of the artifact by measuring the results of the tool in use through culture surveys and alignment, as well as idea generation that was administered through the tool. Change initiatives and change projects that arise as a result of the OCAI-Spilter artifact were introduced in the organization to start and effect the journey of culture change.
Original languageEnglish
Awarding Institution
  • University of Twente
Supervisors/Advisors
  • Kumar, Kuldeep , Supervisor
  • van Hillegersberg, Jos , Advisor
  • Kumar, Kuldeep, Supervisor
Award date1 Dec 2015
Place of PublicationEnschede
Publisher
Print ISBNs978-981-09-7806-8
Publication statusPublished - 1 Dec 2015

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Scalability
Software engineering

Keywords

  • IR-98977
  • METIS-313857

Cite this

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A computer-based group discussion support tool for achieving consensus and culture change using the organisational culture assessment instrument (OCAI): an action design research study. / Lee Mui Suan, Jaclyn.

Enschede : University of Twente, 2015. 192 p.

Research output: ThesisPhD Thesis - Research UT, graduation UTAcademic

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AB - Organisational culture change is a long and complex process that typically takes years to complete and has a very low success rate. This Action Design Research Study in an educational setting, addresses the problem by the proposed use of an Action Design Research Methodology to build and deploy an IT artifact named Organisational Culture Assessment Instrument-Spilter (OCAI-Spilter) to speed up cultural change while reducing failure rate. OCAI-Spilter should be able to fast-track culture change by addressing the problem of scalability and process losses encountered in most change projects involving large numbers of people. We deploy an iterative prototyping process using Component Base Software Development to continuously refine the tool in use. We also reviewed the design principles in Action Research Design to improve the usability of the tool. New design principles and learning were derived from this process. Finally, we showed the effectiveness of the artifact by measuring the results of the tool in use through culture surveys and alignment, as well as idea generation that was administered through the tool. Change initiatives and change projects that arise as a result of the OCAI-Spilter artifact were introduced in the organization to start and effect the journey of culture change.

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