A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online

Ardion Beldad (Corresponding Author), Thea van der Geest, Menno de Jong, Michaël Steehouder

Research output: Contribution to journalArticleAcademicpeer-review

44 Citations (Scopus)
2 Downloads (Pure)

Abstract

This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data.
Original languageEnglish
Pages (from-to)41-49
Number of pages9
JournalGovernment information quarterly
Volume29
Issue number1
DOIs
Publication statusPublished - 2012

Keywords

  • METIS-289893
  • IR-83653
  • Online trust
  • e-Government
  • Information privacy
  • Personal information
  • Organizational reputation

Fingerprint Dive into the research topics of 'A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online'. Together they form a unique fingerprint.

Cite this