A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online

Ardion Beldad; Thea van der Geest; Menno de Jong; Michaël Steehouder

doi:10.1016/j.giq.2011.05.003

A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online

Ardion Beldad (Corresponding Author), Thea van der Geest, Menno de Jong, Michaël Steehouder

Faculty of Behavioural, Management and Social Sciences

Research output: Contribution to journal › Article › Academic › peer-review

83 Citations (Scopus)

59 Downloads (Pure)

Abstract

This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data.

Original language	English
Pages (from-to)	41-49
Number of pages	9
Journal	Government information quarterly
Volume	29
Issue number	1
DOIs	https://doi.org/10.1016/j.giq.2011.05.003
Publication status	Published - 2012

Keywords

METIS-289893
IR-83653
Online trust
e-Government
Information privacy
Personal information
Organizational reputation

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.giq.2011.05.003

Cite this

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title = "A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online",

abstract = "This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data.",

keywords = "METIS-289893, IR-83653, Online trust, e-Government, Information privacy, Personal information, Organizational reputation",

author = "Ardion Beldad and {van der Geest}, Thea and {de Jong}, Menno and Micha{\"e}l Steehouder",

year = "2012",

doi = "10.1016/j.giq.2011.05.003",

language = "English",

volume = "29",

pages = "41--49",

journal = "Government information quarterly",

issn = "0740-624X",

publisher = "Elsevier",

number = "1",

}

A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online. / Beldad, Ardion (Corresponding Author); van der Geest, Thea; de Jong, Menno et al.
In: Government information quarterly, Vol. 29, No. 1, 2012, p. 41-49.

Research output: Contribution to journal › Article › Academic › peer-review

TY - JOUR

T1 - A cue or two and I'll trust you

T2 - determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online

AU - Beldad, Ardion

AU - van der Geest, Thea

AU - de Jong, Menno

AU - Steehouder, Michaël

PY - 2012

Y1 - 2012

N2 - This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data.

AB - This article discusses the results of a large-scale Internet survey (with 1156 respondents) that investigated the cues and factors that could positively influence Dutch Internet users' trust in government organizations in terms of their usage and processing of citizens' personal data. Confidence in online privacy statements, as indicated by the results of this study, significantly influences trust in government organizations among Dutch Internet users with and without previous e-government experience. Among those with e-government experience, the quality of their online government transaction experience and a positive government organizational reputation can also increase their trust in government organizations, specifically in terms of how they process and use citizens' personal data.

KW - METIS-289893

KW - IR-83653

KW - Online trust

KW - e-Government

KW - Information privacy

KW - Personal information

KW - Organizational reputation

U2 - 10.1016/j.giq.2011.05.003

DO - 10.1016/j.giq.2011.05.003

M3 - Article

SN - 0740-624X

VL - 29

SP - 41

EP - 49

JO - Government information quarterly

JF - Government information quarterly

IS - 1

ER -

A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online

Abstract

Keywords

UN SDGs

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