Abstract
for Customer Service Management in the Internet.
| Original language | English |
|---|---|
| Place of Publication | Enschede |
| Publisher | Centre for Telematics and Information Technology (CTIT) |
| Number of pages | 12 |
| Publication status | Published - Oct 2000 |
Publication series
| Name | CTIT technical reports series |
|---|---|
| Publisher | University of Twente, Centre for Telematics and Information Technology (CTIT) |
| No. | TR-CTIT-00-17 |
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A Customer Service Management Architecture for the Internet. / Sprenkels, Ron A.M.; Pras, Aiko; van Beijnum, Bert-Jan; de Goede, Leo.
Enschede : Centre for Telematics and Information Technology (CTIT), 2000. 12 p. (CTIT technical reports series; No. TR-CTIT-00-17).Research output: Book/Report › Report › Professional
TY - BOOK
T1 - A Customer Service Management Architecture for the Internet
AU - Sprenkels, Ron A.M.
AU - Pras, Aiko
AU - van Beijnum, Bert-Jan
AU - de Goede, Leo
PY - 2000/10
Y1 - 2000/10
N2 - Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. Also the number of users per service is going up. A solution to this problem is to allow the service users themselves to partly manage the services they are using. This is called Customer Service Management, and it will both increase the perceived value of the services to the users as well as lower the operational costs of service management for the service provider. This paper presents an architecturefor Customer Service Management in the Internet.
AB - Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. Also the number of users per service is going up. A solution to this problem is to allow the service users themselves to partly manage the services they are using. This is called Customer Service Management, and it will both increase the perceived value of the services to the users as well as lower the operational costs of service management for the service provider. This paper presents an architecturefor Customer Service Management in the Internet.
M3 - Report
T3 - CTIT technical reports series
BT - A Customer Service Management Architecture for the Internet
PB - Centre for Telematics and Information Technology (CTIT)
CY - Enschede
ER -