A Design proposal for a Benefits Management Method for Enterprise System Implementations

S.M. Eckartz, Christiaan Katsma, Ruud Oude Maatman

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

7 Citations (Scopus)


Enterprise Systems (ES) involve relative high investments and long-lasting implementations for its adopters. A business case (BC) is often developed in the beginning to evaluate and justify this investment. This BC explains the expected costs, benefits and risks of the ES implementation. In this paper we especially focus on the problems of the current BC development and present a design proposal based on Benefits Management (BM). Research in cost estimation is matured and BM is perceived as a standard in this domain. We use an iterative design science approach to create our proposal. First, we give a structured overview of current BM methods both from practitioners as well as academia using the methodological framework of Avison and Fitzgerald [1]. Second, we derive our own improved BM method based on the work of Ward and Daniel [2]. During the development process, in five iterations, we interviewed and collaboratively worked with experts towards this method.
Original languageUndefined
Title of host publicationProceedings of the 45th Hawaii International Conference on System Sciences (HICSS 2012)
Place of PublicationUSA
Number of pages10
ISBN (Print)978-0-7695-4525-7
Publication statusPublished - Jan 2012
Event45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, United States
Duration: 4 Jan 20127 Jan 2012
Conference number: 45

Publication series

PublisherIEEE Computer Society


Conference45th Hawaii International Conference on System Sciences, HICSS 2012
Abbreviated titleHICSS
Country/TerritoryUnited States


  • METIS-285112
  • Benefits Management
  • EWI-21470
  • IR-79616
  • IT investments
  • Business Cases

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