A model of communicating project objectives within client organizations

Tatsiana Haponava, Saad H.S. Al-Jibouri

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    Achievement of good performance during the pre-design stage depends on clearly defined project objectives based on the client requirements. However, in most projects there is no single entity representing the client and many different stakeholders who usually have different requirements can be seen as multiple clients for the project. This paper addresses the problem in communicating the project objectives within the client organization in construction and proposes a model of communication between different groups of clients in the pre-design stage in the Dutch construction industry. The main sub-processes of the pre-design stage were identified through the literature review. Interviews were used to understand the pattern of communication within the client organisation based on the identified sub-processes. As the result, the proposed model of communication has been identified and the involvement of different groups of clients within this model has been mapped. The proposed model of communication has been identified. The next research step is proposed.
    Original languageEnglish
    Title of host publicationCIB 2008 Helsinki
    Subtitle of host publicationPerformance and Knowledge Management, June 3-4, Helsinki, Finland
    EditorsMarja Naaranoja, Ad den Otter, Matthijs Prins, Anu Karvonen, Ville Raasakka
    Place of PublicationHelsinki, Finland
    ISBN (Print)978-951-758-492-0
    Publication statusPublished - 3 Jun 2008
    EventJoint CIB Conference on Performance and Knowledge Management 2008 - Helsinki, Finland
    Duration: 3 Jun 20084 Jun 2008


    ConferenceJoint CIB Conference on Performance and Knowledge Management 2008
    OtherW102 Information and Knowledge Management in Building and W096 Architectural Management


    • Construction processes
    • Pre-design stage
    • Client stakeholders
    • Communication


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