Abstract
The abandonment of assistive technology (AT) is strictly related to the subjective quality of the service delivery regarding the whole AT assignation process. Starting from this consideration, the aim of this work is to show the design of a Web-based follow-up model (WFM) aimed at overcoming the hearing aid abandonment in the Italian Umbria Region AT service delivery system. The WFM model described here is developed in two phases: an implementation phase, and an experimental evaluation which is still under development. The model meets the current objective of the Umbria Region's Units of Local Health Service to digitize their services in order to easily monitor the quality of the delivery service and evaluate the post-provision outcome.
Original language | English |
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Title of host publication | Human-Computer Interaction. Applications and Services |
Subtitle of host publication | 16th International Conference, HCI International 2014, Proceedings, Part III |
Publisher | Springer |
Pages | 674-682 |
Number of pages | 9 |
ISBN (Electronic) | 978-3-319-07227-2 |
ISBN (Print) | 978-3-319-07226-5 |
DOIs | |
Publication status | Published - 1 Jan 2014 |
Externally published | Yes |
Event | 16th International Conference on Human-Computer Interaction, HCI International 2014 - Creta Maris Beach Resort, Heraklion, Greece Duration: 22 Jun 2014 → 27 Jun 2014 Conference number: 16 http://2014.hci.international/ |
Publication series
Name | Lecture Notes in Computer Science |
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Volume | 8512 |
ISSN (Print) | 0302-9743 |
ISSN (Electronic) | 1611-3349 |
Conference
Conference | 16th International Conference on Human-Computer Interaction, HCI International 2014 |
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Abbreviated title | HCI International |
Country/Territory | Greece |
City | Heraklion |
Period | 22/06/14 → 27/06/14 |
Internet address |
Keywords
- Assistive technology abandonment
- assistive technology outcome
- assistive technology system delivery
- follow-up