A New Method to Assess Telecom Service Availability Risks

E. Vriezekolk, Roelf J. Wieringa, Sandro Etalle

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademic

    7 Citations (Scopus)
    27 Downloads (Pure)

    Abstract

    Protection of society against natural and man-made disasters is high on the societal and political agenda. Effective crisis management is more important than ever. Nowadays, crisis organisations depend crucially on reliable telecom services, and unexpected failure of telecommunication may have serious consequences. In order not to be caught unprepared, crisis organisations should therefore perform a risk assessment on telecom availability. Unfortunately, assessment of availability risks of modern, multi-operator telecom services is difficult; information sources are unreliable, and the relevant information is uncertain and difficult to obtain. This paper describes some of these difficulties, as well as the requirements of availability risk assessment methods for crisis telecommunication services. The paper outlines a new method that can be applied without requiring full knowledge of the physical layout of the telecom infrastructure. This new method relies on telecom service diagrams as a tool for risk analysis and to facilitate dialogue among the analysts.
    Original languageUndefined
    Title of host publicationProceedings of the 8th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2011
    Place of PublicationLisbon, Portugal
    PublisherLNEC
    Pages196
    Number of pages5
    ISBN (Print)978-972-49-2247-8
    Publication statusPublished - 10 May 2011

    Publication series

    Name
    PublisherLNEC

    Keywords

    • METIS-277501
    • telecommunication services
    • RISK ASSESSMENT
    • Crisis management
    • EWI-19373
    • Availability
    • SCS-Services
    • SCS-Cybersecurity
    • IR-77706

    Cite this

    Vriezekolk, E., Wieringa, R. J., & Etalle, S. (2011). A New Method to Assess Telecom Service Availability Risks. In Proceedings of the 8th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2011 (pp. 196). Lisbon, Portugal: LNEC.