In this paper we present a numerical method for the queue GI/H2/s, which is based on general results for GI/Hm/s. We give a complete description of the algorithm which yields exact results for the steady distributions of the actual waiting time, the virtual waiting time and the number of customers in the system both at arrival epochs and in continuous time.
- virtual waiting time
- Queue length
- actual waiting time
- Multi-server queue
- hyper-exponential service times