A quality assessment of the Romanian national program of systematic land registration the point of view of local cadastral offices directors

The Romanian National Program of Systematic Land Registration is going very slow with only 4% of administrative units completed in almost ten years. The work is done by the private sector and is verified by local cadastral offices (OCPI). This research purpose is to find what is the quality of work and the areas where the private sector needs to improve the quality of the land registration service, in the opinion of 26 OCPI directors. The results show that, in spite of the delays in the project, the work provided by the private sector is seen as qualitative or mostly qualitative by the majority of OCPI directors interviewed. However, from the eight quality dimensions considered for this research, three of them registered percentages that require attention from the private sector, in order to be improved: credibility, reliability of the service or the level of competency of the human resource.