Abstract
In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.
| Original language | English |
|---|---|
| Pages (from-to) | 401-414 |
| Number of pages | 14 |
| Journal | European journal of operational research |
| Volume | 282 |
| Issue number | 2 |
| DOIs | |
| Publication status | Accepted/In press - 27 Mar 2019 |
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Keywords
- Operational planning
- Review
- Service control towers
- Spare parts
- Supply chain management
Cite this
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A review of operational spare parts service logistics in service control towers. / Topan, E.; Eruguz, A. S.; Ma, W.; van der Heijden, M. C.; Dekker, R.
In: European journal of operational research, Vol. 282, No. 2, 16.04.2020, p. 401-414.Research output: Contribution to journal › Review article › Academic › peer-review
TY - JOUR
T1 - A review of operational spare parts service logistics in service control towers
AU - Topan, E.
AU - Eruguz, A. S.
AU - Ma, W.
AU - van der Heijden, M. C.
AU - Dekker, R.
PY - 2019/3/27
Y1 - 2019/3/27
N2 - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.
AB - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.
KW - Operational planning
KW - Review
KW - Service control towers
KW - Spare parts
KW - Supply chain management
U2 - 10.1016/j.ejor.2019.03.026
DO - 10.1016/j.ejor.2019.03.026
M3 - Review article
AN - SCOPUS:85063910681
VL - 282
SP - 401
EP - 414
JO - European journal of operational research
JF - European journal of operational research
SN - 0377-2217
IS - 2
ER -