A review of operational spare parts service logistics in service control towers

E. Topan; A. S. Eruguz; W. Ma; M. C. van der Heijden; R. Dekker

doi:10.1016/j.ejor.2019.03.026

A review of operational spare parts service logistics in service control towers

E. Topan^*, A. S. Eruguz, W. Ma, M. C. van der Heijden, R. Dekker

^*Corresponding author for this work

Industrial Engineering & Business Information Systems

Research output: Contribution to journal › Review article › Academic › peer-review

1 Citation (Scopus)

4 Downloads (Pure)

Abstract

In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

Original language	English
Pages (from-to)	401-414
Number of pages	14
Journal	European journal of operational research
Volume	282
Issue number	2
DOIs	https://doi.org/10.1016/j.ejor.2019.03.026
Publication status	Published - 16 Apr 2020

Keywords

Operational planning
Review
Service control towers
Spare parts
Supply chain management

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abstract = "In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.",

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AU - Topan, E.

AU - Eruguz, A. S.

AU - Ma, W.

AU - van der Heijden, M. C.

AU - Dekker, R.

PY - 2020/4/16

Y1 - 2020/4/16

N2 - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

AB - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

KW - Operational planning

KW - Review

KW - Service control towers

KW - Spare parts

KW - Supply chain management

U2 - 10.1016/j.ejor.2019.03.026

DO - 10.1016/j.ejor.2019.03.026

M3 - Review article

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SP - 401

EP - 414

JO - European journal of operational research

JF - European journal of operational research

SN - 0377-2217

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