A review of operational spare parts service logistics in service control towers

E. Topan, A. S. Eruguz, W. Ma, M. C. van der Heijden, R. Dekker

Research output: Contribution to journalReview articleAcademicpeer-review

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Abstract

In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

Original languageEnglish
JournalEuropean journal of operational research
DOIs
Publication statusAccepted/In press - 27 Mar 2019

Fingerprint

Control towers
Spare Parts
Logistics
Planning
Service Level Agreement
Large-scale Systems
Exception
Large scale systems
Decision making
Decision Making
Industry
Review
Spare parts
Logistics service
Service control

Keywords

  • Operational planning
  • Review
  • Service control towers
  • Spare parts
  • Supply chain management

Cite this

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title = "A review of operational spare parts service logistics in service control towers",
abstract = "In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.",
keywords = "Operational planning, Review, Service control towers, Spare parts, Supply chain management",
author = "E. Topan and Eruguz, {A. S.} and W. Ma and {van der Heijden}, {M. C.} and R. Dekker",
year = "2019",
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day = "27",
doi = "10.1016/j.ejor.2019.03.026",
language = "English",
journal = "European journal of operational research",
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}

A review of operational spare parts service logistics in service control towers. / Topan, E.; Eruguz, A. S.; Ma, W.; van der Heijden, M. C.; Dekker, R.

In: European journal of operational research, 27.03.2019.

Research output: Contribution to journalReview articleAcademicpeer-review

TY - JOUR

T1 - A review of operational spare parts service logistics in service control towers

AU - Topan, E.

AU - Eruguz, A. S.

AU - Ma, W.

AU - van der Heijden, M. C.

AU - Dekker, R.

PY - 2019/3/27

Y1 - 2019/3/27

N2 - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

AB - In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

KW - Operational planning

KW - Review

KW - Service control towers

KW - Spare parts

KW - Supply chain management

U2 - 10.1016/j.ejor.2019.03.026

DO - 10.1016/j.ejor.2019.03.026

M3 - Review article

JO - European journal of operational research

JF - European journal of operational research

SN - 0377-2217

ER -