A review of operational spare parts service logistics in service control towers

E. Topan*, A. S. Eruguz, W. Ma, M. C. van der Heijden, R. Dekker

*Corresponding author for this work

Research output: Contribution to journalReview articleAcademicpeer-review

25 Citations (Scopus)
448 Downloads (Pure)


In this paper, we provide an overview of operational spare parts planning in service control towers. We conduct company surveys to identify the issues, the challenges, and the needs in practice. We propose a classification framework to reveal the key aspects of operational planning decisions, and to provide an overview of the scientific literature. We identify promising research directions. These include incorporating service level agreements in operational decision making, managing exception messages, integrating tactical and operational plans, using advance supply and demand information for operational interventions, and developing a unified and holistic approach for selecting interventions in large scale systems.

Original languageEnglish
Pages (from-to)401-414
Number of pages14
JournalEuropean journal of operational research
Issue number2
Publication statusPublished - 16 Apr 2020


  • Operational planning
  • Review
  • Service control towers
  • Spare parts
  • Supply chain management


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