A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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Abstract

This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.
Original languageEnglish
Title of host publicationPersuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors
Subtitle of host publication12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings
EditorsPeter W. de Vries, Harri Oinas-Kukkonen, Liseth Siemons, Nienke Beerlage-de Jong, Lisette van Gemert-Pijnen
PublisherSpringer
Pages43-54
ISBN (Electronic)978-3-319-55134-0
ISBN (Print)978-3-319-55133-3
DOIs
Publication statusPublished - 9 Mar 2017
Event12th International Conference on Persuasive Technology, PERSUASIVE 2017 - Westergasfabriek, Amsterdam, Netherlands
Duration: 3 Apr 20176 Apr 2017
Conference number: 12
http://persuasivetechnology.eu/

Publication series

NameLecture notes in computer science
Volume10171

Conference

Conference12th International Conference on Persuasive Technology, PERSUASIVE 2017
Abbreviated titlePERSUASIVE
CountryNetherlands
CityAmsterdam
Period3/04/176/04/17
Internet address

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Telemedicine
Frustration
Mentoring

Cite this

Scholten, M. R., Kelders, S. M., & van Gemert-Pijnen, J. E. W. C. (2017). A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. In P. W. de Vries, H. Oinas-Kukkonen, L. Siemons, N. Beerlage-de Jong, & L. van Gemert-Pijnen (Eds.), Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings (pp. 43-54). (Lecture notes in computer science; Vol. 10171). Springer. https://doi.org/10.1007/978-3-319-55134-0_4
Scholten, Mark Ronald ; Kelders, Saskia Marion ; van Gemert-Pijnen, Julia E.W.C. / A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. editor / Peter W. de Vries ; Harri Oinas-Kukkonen ; Liseth Siemons ; Nienke Beerlage-de Jong ; Lisette van Gemert-Pijnen. Springer, 2017. pp. 43-54 (Lecture notes in computer science).
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abstract = "This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.",
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Scholten, MR, Kelders, SM & van Gemert-Pijnen, JEWC 2017, A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. in PW de Vries, H Oinas-Kukkonen, L Siemons, N Beerlage-de Jong & L van Gemert-Pijnen (eds), Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. Lecture notes in computer science, vol. 10171, Springer, pp. 43-54, 12th International Conference on Persuasive Technology, PERSUASIVE 2017, Amsterdam, Netherlands, 3/04/17. https://doi.org/10.1007/978-3-319-55134-0_4

A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. / Scholten, Mark Ronald; Kelders, Saskia Marion; van Gemert-Pijnen, Julia E.W.C.

Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. ed. / Peter W. de Vries; Harri Oinas-Kukkonen; Liseth Siemons; Nienke Beerlage-de Jong; Lisette van Gemert-Pijnen. Springer, 2017. p. 43-54 (Lecture notes in computer science; Vol. 10171).

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

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AB - This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.

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Scholten MR, Kelders SM, van Gemert-Pijnen JEWC. A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. In de Vries PW, Oinas-Kukkonen H, Siemons L, Beerlage-de Jong N, van Gemert-Pijnen L, editors, Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. Springer. 2017. p. 43-54. (Lecture notes in computer science). https://doi.org/10.1007/978-3-319-55134-0_4