A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

Mark Ronald Scholten; Saskia Marion Kelders; Julia E.W.C. van Gemert-Pijnen

doi:10.1007/978-3-319-55134-0_4

A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

7 Citations (Scopus)

21 Downloads (Pure)

Abstract

This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.

Original language	English
Title of host publication	Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors
Subtitle of host publication	12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings
Editors	Peter W. de Vries, Harri Oinas-Kukkonen, Liseth Siemons, Nienke Beerlage-de Jong, Lisette van Gemert-Pijnen
Publisher	Springer
Pages	43-54
ISBN (Electronic)	978-3-319-55134-0
ISBN (Print)	978-3-319-55133-3
DOIs	https://doi.org/10.1007/978-3-319-55134-0_4
Publication status	Published - 9 Mar 2017
Event	12th International Conference on Persuasive Technology, PERSUASIVE 2017 - Westergasfabriek, Amsterdam, Netherlands Duration: 3 Apr 2017 → 6 Apr 2017 Conference number: 12 http://persuasivetechnology.eu/

Publication series

Name	Lecture notes in computer science
Volume	10171

Conference

Conference	12th International Conference on Persuasive Technology, PERSUASIVE 2017
Abbreviated title	PERSUASIVE
Country/Territory	Netherlands
City	Amsterdam
Period	3/04/17 → 6/04/17
Internet address	http://persuasivetechnology.eu/

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10.1007/978-3-319-55134-0_4

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Scholten, M. R., Kelders, S. M., & van Gemert-Pijnen, J. E. W. C. (2017). A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. In P. W. de Vries, H. Oinas-Kukkonen, L. Siemons, N. Beerlage-de Jong, & L. van Gemert-Pijnen (Eds.), Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings (pp. 43-54). (Lecture notes in computer science; Vol. 10171). Springer. https://doi.org/10.1007/978-3-319-55134-0_4

Scholten, Mark Ronald ; Kelders, Saskia Marion ; van Gemert-Pijnen, Julia E.W.C. / A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. editor / Peter W. de Vries ; Harri Oinas-Kukkonen ; Liseth Siemons ; Nienke Beerlage-de Jong ; Lisette van Gemert-Pijnen. Springer, 2017. pp. 43-54 (Lecture notes in computer science).

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title = "A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions",

abstract = "This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.",

author = "Scholten, \{Mark Ronald\} and Kelders, \{Saskia Marion\} and \{van Gemert-Pijnen\}, \{Julia E.W.C.\}",

year = "2017",

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doi = "10.1007/978-3-319-55134-0\_4",

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editor = "\{de Vries\}, \{Peter W.\} and Harri Oinas-Kukkonen and Liseth Siemons and \{Beerlage-de Jong\}, Nienke and \{van Gemert-Pijnen\}, Lisette",

booktitle = "Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors",

address = "Germany",

note = "12th International Conference on Persuasive Technology, PERSUASIVE 2017, PERSUASIVE ; Conference date: 03-04-2017 Through 06-04-2017",

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Scholten, MR, Kelders, SM & van Gemert-Pijnen, JEWC 2017, A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. in PW de Vries, H Oinas-Kukkonen, L Siemons, N Beerlage-de Jong & L van Gemert-Pijnen (eds), Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. Lecture notes in computer science, vol. 10171, Springer, pp. 43-54, 12th International Conference on Persuasive Technology, PERSUASIVE 2017, Amsterdam, Netherlands, 3/04/17. https://doi.org/10.1007/978-3-319-55134-0_4

A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. / Scholten, Mark Ronald; Kelders, Saskia Marion ; van Gemert-Pijnen, Julia E.W.C.
Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. ed. / Peter W. de Vries; Harri Oinas-Kukkonen; Liseth Siemons; Nienke Beerlage-de Jong; Lisette van Gemert-Pijnen. Springer, 2017. p. 43-54 (Lecture notes in computer science; Vol. 10171).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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T1 - A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

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AU - Kelders, Saskia Marion

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AB - This study aimed to explore supportive capabilities of VAs with the potential benefit in mind that users of self-guided eHealth interventions could be better supported. Spontaneous empathy and the explicitly expressed intention of non-responsive VAs to deliver user support is likely capable to engage and motivate users. Responsive VAs have even larger potential. However, they are more costly to realize and have a higher risk of failure. Effective user frustration detection and mitigation by Responsive VAs has been empirically demonstrated, but so far within artificial contexts. Altogether it makes sense to further explore the option to add VAs as adjuncts to self-guided eHealth interventions a potential remedy to low adherence.

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PB - Springer

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Scholten MR, Kelders SM , van Gemert-Pijnen JEWC. A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions. In de Vries PW, Oinas-Kukkonen H, Siemons L, Beerlage-de Jong N, van Gemert-Pijnen L, editors, Persuasive Technology: Development and Implementation of Personalized Technologies to Change Attitudes and Behaviors: 12th International Conference, PERSUASIVE 2017, Amsterdam, The Netherlands, April 4–6, 2017, Proceedings. Springer. 2017. p. 43-54. (Lecture notes in computer science). doi: 10.1007/978-3-319-55134-0_4

A Scoped Review of the Potential for Supportive Virtual Coaches as Adjuncts to Self-guided Web-Based Interventions

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