A survey of cost accounting in service-oriented computing

Robson W.A. de Medeiros, Nelson S. Rosa, Glaucia M.M. Campos, Luis Ferreira Pires

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    5 Citations (Scopus)
    16 Downloads (Pure)

    Abstract

    Nowadays, companies are increasingly offering their business services through computational services on the Internet in order to attract more customers and increase their revenues. However, these services have financial costs that need to be managed in order to maximize profit. Several models and techniques have been recently reported that aim at managing, controlling and reducing service costs. However, each of these contributions covers a specific cost aspect subject to certain constraints, while in practice more comprehensive solutions are necessary. This paper presents a survey of models and techniques to handle service costs throughout the phases of the service lifecycle. Based on this survey, we identified a number of opportunities for future research, which should eventually yield comprehensive cost solutions.
    Original languageEnglish
    Title of host publicationIEEE World Congress on Services, SERVICES 2014
    Place of PublicationPiscataway, NJ
    PublisherIEEE
    Pages77-84
    Number of pages8
    ISBN (Electronic)978-1-4799-5069-0
    ISBN (Print)978-1-4799-5068-3
    DOIs
    Publication statusPublished - Jun 2014
    Event2014 IEEE World Congress on Services, SERVICES 2014 - Hilton Anchorage, Anchorage, United States
    Duration: 27 Jun 20142 Jul 2014

    Publication series

    NameIEEE World Congress on Services
    PublisherIEEE
    Volume2014
    ISSN (Print)2378-3818

    Conference

    Conference2014 IEEE World Congress on Services, SERVICES 2014
    Abbreviated titleSERVICES
    Country/TerritoryUnited States
    CityAnchorage
    Period27/06/142/07/14

    Keywords

    • Business services
    • Financial cost management
    • Cost accounting
    • Service cost control
    • Service cost reduction
    • Service lifecycle
    • Profit maximization
    • Business data processing
    • Internet
    • Service oriented architecture
    • Computational services
    • SCS-Services

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