A tractable DDN-POMDP Approach to Affective Dialogue Modeling for General Probabilistic Frame-based Dialogue Systems

We propose a new approach to developing a tractable affective dialogue model for general probabilistic frame-based dialogue systems. The dialogue model, based on the Partially Observable Markov Decision Process (POMDP) and the Dynamic Decision Network (DDN) techniques, is composed of two main parts, the slot level dialogue manager and the global dialogue manager. It has two new features: (1) being able to deal with a large number of slots and (2) being able to take into account some aspects of the user's affective state in deriving the adaptive dialogue strategies. Our implemented dialogue manager prototype can handle hundreds of slots; each slot might have many values. A first evaluation of the slot level dialogue manager (1-slot case) showed that with a 95% confidence level the DDN-POMDP dialogue strategy outperforms three handcrafted dialogue strategies when the user's action error is induced by stress.