Abstract
For personal assistive technologies to effectively support users, they need a user model that records information about the user, such as their goals, values, and context. Knowledge-based techniques can model the relationships between these concepts, enabling the support agent to act in accordance with the user's values. However, user models require updating over time to accommodate changes and continuously align with what the user deems important. In our work, we propose and investigate the use of human-agent alignment dialogues for establishing whether user model updates are needed and acquiring the necessary information for these updates. In this paper, we perform an exploratory qualitative focus group study in which we investigate participants' opinions about written examples of alignment dialogues, as a foundation for their design. Transcripts were analyzed using thematic analysis. A main theme that emerged concerns the potential impact of agent utterances on the user's feelings about themselves and about the agent.
Original language | English |
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Title of host publication | HHAI 2023: Augmenting Human Intellect |
Subtitle of host publication | Proceedings of the Second International Conference on Hybrid Human-Artificial Intelligence |
Editors | Paul Lukowicz, Sven Mayer, Janin Koch, John Shawe-Taylor, Ilaria Tiddi |
Place of Publication | Amsterdam |
Publisher | IOS |
Pages | 93-107 |
Number of pages | 15 |
ISBN (Electronic) | 978-1-64368-395-9 |
ISBN (Print) | 978-1-64368-394-2 |
DOIs | |
Publication status | Published - 1 Jun 2023 |
Event | 2nd International Conference on Hybrid Human-Artificial Intelligence, HHAI 2023 - Design Offices Macherei, Munich, Germany Duration: 26 Jun 2023 → 30 Jun 2023 Conference number: 2 |
Publication series
Name | Frontiers in Artificial Intelligence and Applications |
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Publisher | IOS Press |
Volume | 368 |
ISSN (Print) | 0922-6389 |
ISSN (Electronic) | 1879-8314 |
Conference
Conference | 2nd International Conference on Hybrid Human-Artificial Intelligence, HHAI 2023 |
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Abbreviated title | HHAI 2023 |
Country/Territory | Germany |
City | Munich |
Period | 26/06/23 → 30/06/23 |
Keywords
- Behaviour support technology
- Conversational agents
- Dialogue
- Human-agent alignment
- User modelling
- Values