Adopting new IT by learning in groups: results of discourse analysis

Tatiana Bondarouk, Hubertus Johannes Maria Ruel

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

2 Citations (Scopus)
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A new HR system was introduced into a Dutch hospital. The system implied collaborative work among its users. The project planning seemed to be reasonably straightforward: the system's introduction was intended to take place evolutionarily, including pilots in different departments and appropriate feedback. After some time, the system was successfully adopted by one group of users, but failed with another. We conceptualize the implementation process of groupware as a group learning to frame the adoption the system, and analyze the qualitative data collected by means of discourse analyses carried out during the case study. We found that in the user-group with strong group learning, adoption of the system occurred effectively and on time. In another user-group with rather weak group learning, the use of the system was blocked after a short time. The results confirmed our assumption about the importance of group learning processes in the implementation of groupware
Original languageUndefined
Title of host publicationProceedings (on CR-ROM) of the Thirty-Sixth Annual Hawaii International Conference on System Sciences (HICSS-36), 6-9 January 2003, Big Island, Hawaii
EditorsR.H. Sprague
Place of PublicationLos Alamitos, CA
PublisherIEEE Computer Society
Number of pages11
ISBN (Print)0-7695-1874-5
Publication statusPublished - 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: 6 Jan 20039 Jan 2003
Conference number: 36

Publication series

PublisherIEEE Computer Society


Conference36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Abbreviated titleHICSS
Country/TerritoryUnited States
CityBig Island


  • IR-43909
  • METIS-207686

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