Adopting new IT by learning in groups: results of discourse analysis

Tatiana Bondarouk; Hubertus Johannes Maria Ruel

doi:10.1109/HICSS.2003.1174370

Adopting new IT by learning in groups: results of discourse analysis

Tatiana Bondarouk, Hubertus Johannes Maria Ruel

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

1 Citation (Scopus)

60 Downloads (Pure)

Abstract

A new HR system was introduced into a Dutch hospital. The system implied collaborative work among its users. The project planning seemed to be reasonably straightforward: the system's introduction was intended to take place evolutionarily, including pilots in different departments and appropriate feedback. After some time, the system was successfully adopted by one group of users, but failed with another. We conceptualize the implementation process of groupware as a group learning to frame the adoption the system, and analyze the qualitative data collected by means of discourse analyses carried out during the case study. We found that in the user-group with strong group learning, adoption of the system occurred effectively and on time. In another user-group with rather weak group learning, the use of the system was blocked after a short time. The results confirmed our assumption about the importance of group learning processes in the implementation of groupware

Original language	Undefined
Title of host publication	Proceedings (on CR-ROM) of the Thirty-Sixth Annual Hawaii International Conference on System Sciences (HICSS-36), 6-9 January 2003, Big Island, Hawaii
Editors	R.H. Sprague
Place of Publication	Los Alamitos, CA
Publisher	IEEE Computer Society
Pages	-
Number of pages	11
ISBN (Print)	0-7695-1874-5
DOIs	https://doi.org/10.1109/HICSS.2003.1174370
Publication status	Published - 2003
Event	36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States Duration: 6 Jan 2003 → 9 Jan 2003 Conference number: 36

Publication series

Name
Publisher	IEEE Computer Society

Conference

Conference	36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Abbreviated title	HICSS
Country	United States
City	Big Island
Period	6/01/03 → 9/01/03

Keywords

IR-43909
METIS-207686

Access to Document

10.1109/HICSS.2003.1174370

Adopting_new_IT_-_bondarouk
open

Cite this

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title = "Adopting new IT by learning in groups: results of discourse analysis",

abstract = "A new HR system was introduced into a Dutch hospital. The system implied collaborative work among its users. The project planning seemed to be reasonably straightforward: the system's introduction was intended to take place evolutionarily, including pilots in different departments and appropriate feedback. After some time, the system was successfully adopted by one group of users, but failed with another. We conceptualize the implementation process of groupware as a group learning to frame the adoption the system, and analyze the qualitative data collected by means of discourse analyses carried out during the case study. We found that in the user-group with strong group learning, adoption of the system occurred effectively and on time. In another user-group with rather weak group learning, the use of the system was blocked after a short time. The results confirmed our assumption about the importance of group learning processes in the implementation of groupware",

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Bondarouk, T & Ruel, HJM 2003, Adopting new IT by learning in groups: results of discourse analysis. in RH Sprague (ed.), Proceedings (on CR-ROM) of the Thirty-Sixth Annual Hawaii International Conference on System Sciences (HICSS-36), 6-9 January 2003, Big Island, Hawaii. IEEE Computer Society, Los Alamitos, CA, pp. -, 36th Annual Hawaii International Conference on System Sciences, HICSS 2003, Big Island, United States, 6/01/03. https://doi.org/10.1109/HICSS.2003.1174370

Adopting new IT by learning in groups: results of discourse analysis. / Bondarouk, Tatiana ; Ruel, Hubertus Johannes Maria.

Proceedings (on CR-ROM) of the Thirty-Sixth Annual Hawaii International Conference on System Sciences (HICSS-36), 6-9 January 2003, Big Island, Hawaii. ed. / R.H. Sprague. Los Alamitos, CA : IEEE Computer Society, 2003. p. -.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Ruel, Hubertus Johannes Maria

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N2 - A new HR system was introduced into a Dutch hospital. The system implied collaborative work among its users. The project planning seemed to be reasonably straightforward: the system's introduction was intended to take place evolutionarily, including pilots in different departments and appropriate feedback. After some time, the system was successfully adopted by one group of users, but failed with another. We conceptualize the implementation process of groupware as a group learning to frame the adoption the system, and analyze the qualitative data collected by means of discourse analyses carried out during the case study. We found that in the user-group with strong group learning, adoption of the system occurred effectively and on time. In another user-group with rather weak group learning, the use of the system was blocked after a short time. The results confirmed our assumption about the importance of group learning processes in the implementation of groupware

AB - A new HR system was introduced into a Dutch hospital. The system implied collaborative work among its users. The project planning seemed to be reasonably straightforward: the system's introduction was intended to take place evolutionarily, including pilots in different departments and appropriate feedback. After some time, the system was successfully adopted by one group of users, but failed with another. We conceptualize the implementation process of groupware as a group learning to frame the adoption the system, and analyze the qualitative data collected by means of discourse analyses carried out during the case study. We found that in the user-group with strong group learning, adoption of the system occurred effectively and on time. In another user-group with rather weak group learning, the use of the system was blocked after a short time. The results confirmed our assumption about the importance of group learning processes in the implementation of groupware

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