Adoption and use of social media for eGovernment in the public health sector: a systematic review protocol

Governments in many countries have taken steps to make their information and services more accessible to their citizens through the Internet, a practice often referred to as eGovernment. Public health organisations are increasingly deploying social media to support public engagement, health promotion, disease prevention strategies, and to provide a means of improving accountability through user feedback. Although research in this area exists, more work is needed to understand how these approaches are being deployed and what effects they have in various countries. Moreover, existing evidence is spread across a variety of academic and grey literature sources, making it difficult to see the complete picture of adoption and use of these technologies by public sector health organizations in different countries.