Abstract
| Original language | English |
|---|---|
| Title of host publication | HCI and Usability for Education and Work |
| Subtitle of host publication | 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society, USAB 2008, Graz, Austria, November 20-21, 2008. Proceedings |
| Editors | Andreas Holzinger |
| Place of Publication | Berlin, Heidelberg |
| Publisher | Springer |
| Pages | 221-236 |
| Number of pages | 16 |
| ISBN (Electronic) | 978-3-540-89350-9 |
| ISBN (Print) | 978-3-540-89349-3 |
| DOIs | |
| Publication status | Published - Nov 2008 |
| Event | 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society, USAB 2008 - Graz, Austria Duration: 20 Nov 2008 → 21 Nov 2008 Conference number: 4 |
Publication series
| Name | Lecture Notes in Computer Science |
|---|---|
| Publisher | Springer |
| Volume | 5298 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Conference
| Conference | 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society, USAB 2008 |
|---|---|
| Abbreviated title | USAB |
| Country | Austria |
| City | Graz |
| Period | 20/11/08 → 21/11/08 |
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Keywords
- HMI-MI: MULTIMODAL INTERACTIONS
- Conversational interactions
- Multimodal QA systems
- Affordances
- Usability inspection
- Cognitive walkthrough
Cite this
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Affordances in conversational interactions with multimodal QA systems. / Niculescu, Andreea.
HCI and Usability for Education and Work: 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society, USAB 2008, Graz, Austria, November 20-21, 2008. Proceedings. ed. / Andreas Holzinger. Berlin, Heidelberg : Springer, 2008. p. 221-236 (Lecture Notes in Computer Science; Vol. 5298).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review
TY - GEN
T1 - Affordances in conversational interactions with multimodal QA systems
AU - Niculescu, Andreea
PY - 2008/11
Y1 - 2008/11
N2 - Implementation of adequate conversational structures is a key issue in developing successful interactive user interfaces. A way of testing the adequacy of the structures is to prove the correct orientation of each communicative action towards a preceding action. We refer to this orientation leading to a certain response as the affordance of the communicative action. In this paper we present a case study where affordances of implemented conversational structures (including verbal and graphical elements) in a multimodal medical QA system are identified applying Conversation Analysis (CA) tools and tested using the Cognitive Walkthrough (CW) method. The CW method was modified to fit the conversational approach and tested with five expert evaluators. Results showed that the affordance analysis helps detecting inefficient constructions leading to disruptions in the dialog flow, spots unnecessary functions and provides important insights on systems easy-of-use.
AB - Implementation of adequate conversational structures is a key issue in developing successful interactive user interfaces. A way of testing the adequacy of the structures is to prove the correct orientation of each communicative action towards a preceding action. We refer to this orientation leading to a certain response as the affordance of the communicative action. In this paper we present a case study where affordances of implemented conversational structures (including verbal and graphical elements) in a multimodal medical QA system are identified applying Conversation Analysis (CA) tools and tested using the Cognitive Walkthrough (CW) method. The CW method was modified to fit the conversational approach and tested with five expert evaluators. Results showed that the affordance analysis helps detecting inefficient constructions leading to disruptions in the dialog flow, spots unnecessary functions and provides important insights on systems easy-of-use.
KW - HMI-MI: MULTIMODAL INTERACTIONS
KW - Conversational interactions
KW - Multimodal QA systems
KW - Affordances
KW - Usability inspection
KW - Cognitive walkthrough
U2 - 10.1007/978-3-540-89350-9_16
DO - 10.1007/978-3-540-89350-9_16
M3 - Conference contribution
SN - 978-3-540-89349-3
T3 - Lecture Notes in Computer Science
SP - 221
EP - 236
BT - HCI and Usability for Education and Work
A2 - Holzinger, Andreas
PB - Springer
CY - Berlin, Heidelberg
ER -