An Approach to quantify the Costs of Business Process Intelligence.

B.B. Mutschler, J. Bumiller, M.U. Reichert

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    11 Citations (Scopus)

    Abstract

    Today, enterprises are forced to continuously optimize their business as well as service processes. In this context the process-centered alignment of information systems is crucial. The use of business process intelligence (BPI) tools offers promising perspectives in this respect. However, when using BPI tools one has not only to look at potential benefits but at costs as well. Therefore, most enterprises thinking about the purchase of a BPI solution demand for a business case systematically outlining an investment’s benefits and costs. This paper summarizes such a business case based on an evaluation of contemporary BPI tools and practical experiences. We present basic BPI concepts, describe BPI benefits and cost drivers and introduce two cost models to gain insights into BPI economics.
    Original languageUndefined
    Title of host publicationProceedings of the Workshop on Enterprise Modelling and Information Systems Architectures (EMISA'05)
    EditorsJ. Desel, U. Frank
    Place of PublicationBonn
    PublisherKoellen Verlag
    Pages152-165
    Number of pages14
    ISBN (Print)3-88579-404-7
    Publication statusPublished - 2005

    Publication series

    NameLecture Notes in Informatics (LNI)
    PublisherKoellen-Verlag
    NumberP-75
    Volume75
    ISSN (Print)1617-5468

    Keywords

    • METIS-226870
    • SCS-Services
    • IR-63406
    • EWI-6830

    Cite this

    Mutschler, B. B., Bumiller, J., & Reichert, M. U. (2005). An Approach to quantify the Costs of Business Process Intelligence. In J. Desel, & U. Frank (Eds.), Proceedings of the Workshop on Enterprise Modelling and Information Systems Architectures (EMISA'05) (pp. 152-165). (Lecture Notes in Informatics (LNI); Vol. 75, No. P-75). Bonn: Koellen Verlag.