An empirical analysis of a maturity model to assess information system success: a firm-level perspective

Hanjun Suh; Sunghun Chung; Jinho Choi

doi:10.1080/0144929X.2017.1294201

An empirical analysis of a maturity model to assess information system success: a firm-level perspective

Hanjun Suh, Sunghun Chung, Jinho Choi

Industrial Engineering & Business Information Systems

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Abstract

This research investigates the relationship between IS investment and IS success and the moderating effects of IS maturity. We find the moderating role of IS maturity between IS investment and IS success with a contingency perspective. As administering a group survey of about 300 business executives across multiple industries, the results of this study indicate that IS investment is a critical antecedent of IS success, and IS maturity has a positive moderating effect on this relationship. The implication of the findings implies that global companies should consider the maturity of their IS management: as a crucial factor in maximising the effectiveness of IS investment.

Original language	English
Pages (from-to)	792-808
Journal	Behaviour & information technology
Volume	36
Issue number	8
DOIs	https://doi.org/10.1080/0144929X.2017.1294201
Publication status	Published - Aug 2017

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10.1080/0144929X.2017.1294201

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abstract = "This research investigates the relationship between IS investment and IS success and the moderating effects of IS maturity. We find the moderating role of IS maturity between IS investment and IS success with a contingency perspective. As administering a group survey of about 300 business executives across multiple industries, the results of this study indicate that IS investment is a critical antecedent of IS success, and IS maturity has a positive moderating effect on this relationship. The implication of the findings implies that global companies should consider the maturity of their IS management: as a crucial factor in maximising the effectiveness of IS investment.",

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AB - This research investigates the relationship between IS investment and IS success and the moderating effects of IS maturity. We find the moderating role of IS maturity between IS investment and IS success with a contingency perspective. As administering a group survey of about 300 business executives across multiple industries, the results of this study indicate that IS investment is a critical antecedent of IS success, and IS maturity has a positive moderating effect on this relationship. The implication of the findings implies that global companies should consider the maturity of their IS management: as a crucial factor in maximising the effectiveness of IS investment.

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An empirical analysis of a maturity model to assess information system success: a firm-level perspective

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