An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument

Ali Azadeh*, Mohamed Sadegh Sangari, Mohsen Jafari Songhori

*Corresponding author for this work

    Research output: Contribution to journalArticleAcademicpeer-review

    12 Citations (Scopus)

    Abstract

    Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.

    Original languageEnglish
    Pages (from-to)324-339
    Number of pages16
    JournalInternational journal of business information systems
    Volume4
    Issue number3
    DOIs
    Publication statusPublished - 14 Apr 2009

    Keywords

    • Doll and Torkzadeh instrument
    • End user information system satisfaction
    • EUISS
    • Information system success
    • Measure

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