An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument

Ali Azadeh; Mohamed Sadegh Sangari; Mohsen Jafari Songhori

doi:10.1504/IJBIS.2009.024099

An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument

Ali Azadeh^*, Mohamed Sadegh Sangari, Mohsen Jafari Songhori

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

13 Citations (Scopus)

Abstract

Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.

Original language	English
Pages (from-to)	324-339
Number of pages	16
Journal	International journal of business information systems
Volume	4
Issue number	3
DOIs	https://doi.org/10.1504/IJBIS.2009.024099
Publication status	Published - 14 Apr 2009
Externally published	Yes

Keywords

Doll and Torkzadeh instrument
End user information system satisfaction
EUISS
Information system success
Measure
n/a OA procedure

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10.1504/IJBIS.2009.024099

Cite this

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An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument

Abstract

Keywords

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