TY - JOUR
T1 - An empirical study of the end-user satisfaction with information systems using the Doll and Torkzadeh instrument
AU - Azadeh, Ali
AU - Sangari, Mohamed Sadegh
AU - Songhori, Mohsen Jafari
PY - 2009/4/14
Y1 - 2009/4/14
N2 - Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.
AB - Assessing the effectiveness or success of Information Systems (IS) within organisations is one of the most critical issues of the IS management field. Considering the subjectivity of IS success, many surrogate measures have been developed by many researchers. The End User Information System Satisfaction (EUISS) is probably the most widely used measure of IS success. In this paper, a 12-item instrument that was developed by Doll and Torkzadeh is applied to study EUISS in an Iranian power holding company. This instrument has been vastly accepted in the literature and measures the satisfaction of IS end users in five different dimensions: content, accuracy, format, ease of use and timeliness. However, to date, this instrument has not been tested in an Iranian setting.
KW - Doll and Torkzadeh instrument
KW - End user information system satisfaction
KW - EUISS
KW - Information system success
KW - Measure
UR - http://www.scopus.com/inward/record.url?scp=64049096781&partnerID=8YFLogxK
U2 - 10.1504/IJBIS.2009.024099
DO - 10.1504/IJBIS.2009.024099
M3 - Article
AN - SCOPUS:64049096781
VL - 4
SP - 324
EP - 339
JO - International journal of business information systems
JF - International journal of business information systems
SN - 1746-0972
IS - 3
ER -