An End-User’s Perspective on Application Management

Pankaj K. Garg

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional


We present an end-user’s perspective on managing Internet applications. The end-user’s perspective can: (1) guide the definition of metrics for which management data must be collected, (2) limit the amount of data collected for end-to-end management of applications, and (3) enable management by end-users themselves. To explore concepts of management from an end-user’s perspective, we have prototyped a tool, Amadeus, that enables management by end-users. Amadeus tracks end-user actions and correlates them with performance and business metrics. We describe the motivation and architecture for Amadeus. Two salient points about the architecture are: (1) data collection is triggered by end-user’s interactions with applications (as opposed to a periodic polling scheme), and (2) application monitoring does not require source code access to applications. We illustrate our approach using the Lotus Notes email application.
Original languageEnglish
Title of host publicationOperations & Management
Subtitle of host publication12th International Workshop on Distributed Systems, DSOM 2001, Nancy, France, October 15-17, 2001: Proceedings
EditorsOlivier Festor, Aiko Pras
Place of PublicationRocquencourt
Number of pages12
ISBN (Print)9782726111901
Publication statusPublished - 2001
Externally publishedYes
Event12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001: Internet Services: Management Beyond the Element - Nancy, France
Duration: 15 Oct 200117 Oct 2001
Conference number: 12


Conference12th IEEE/IFIP International Workshop on Distributed Systems, DSOM 2001
Abbreviated titleDSOM
Internet address


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