An Evaluation Approach for Analyzing Workflow Management Systems from a Value-based Perspective

B.B. Mutschler, J. Bumiller, M.U. Reichert

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    5 Citations (Scopus)


    Workflow management systems (WfMS) have become a widely accepted software technology, which enables the effective management, execution, and monitoring of computerized processes. Though the introduction of WfMS results in high costs, corresponding investments are often justified solely by referring to assumed benefits such as improved business process performance. In fact, there exists no framework to systematically evaluate WfMS from a value-based perspective. One major reason for this drawback is that research about the economic impact of WfMS has to deal with many challenges like the potential identification of impact factors, the handling of dependencies among these impact factors, the collection of real-world data, and the quantification of costs and intangible benefits. This paper presents an evaluation methodology to tackle these problems, which is based upon modeling and simulation.
    Original languageUndefined
    Title of host publicationProceedings Tenth IEEE International Conference on Enterprise Computing (EDOC '06)
    Place of PublicationLos Alamitos
    PublisherIEEE Computer Society Press
    Number of pages6
    ISBN (Print)978-0-7695-2558-7
    Publication statusPublished - Oct 2006
    Event10th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2006 - Hong Kong, Hong Kong
    Duration: 16 Oct 200620 Oct 2006
    Conference number: 10

    Publication series

    PublisherIEEE Computer Society Press
    ISSN (Print)1541-7719


    Conference10th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2006
    Abbreviated titleEDOC
    Country/TerritoryHong Kong
    CityHong Kong


    • SCS-Services
    • IR-63218
    • METIS-238132
    • EWI-6224

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