An evaluation framework for business process management products

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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    1 Downloads (Pure)

    Abstract

    The number of BPM products available has increased substantially in the last years, so that choosing among these products became a difficult task for potential BPM users. This paper defines a framework for evaluating BPM products, and discusses how this framework has been applied in the development of an open and objective evaluation method for these products. Our framework has been developed based on the BPM lifecycle we developed as a result of a thorough literature survey. Our method consists of a set of criteria, a test case and a rating schema. The paper also discusses how we evaluated our method (and indirectly our framework) by applying it to three BPM tool suites. We show that our method allows the rigorous comparison of these products according to different criteria, so that the choice of BPM product can be tuned to the specific goals of the users of these products.
    Original languageEnglish
    Title of host publicationBusiness Process Management Workshops
    Subtitle of host publicationBPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers
    EditorsStefanie Rinderle-Ma, Shazia Sadiq, Frank Leymann
    Place of PublicationBerlin, Heidelberg
    PublisherSpringer
    Pages441-452
    Number of pages12
    ISBN (Electronic)978-3-642-12186-9
    ISBN (Print)978-3-642-12185-2
    DOIs
    Publication statusPublished - 17 Mar 2010
    Event1st International Workshop on Empirical Research in Business Process Management, ER-BPM 2009 - Ulm, Germany
    Duration: 7 Sep 20097 Sep 2009
    Conference number: 1

    Publication series

    NameLecture Notes in Business Information Processing
    PublisherSpringer
    Volume43
    ISSN (Print)1865-1348
    ISSN (Electronic)1865-1356

    Workshop

    Workshop1st International Workshop on Empirical Research in Business Process Management, ER-BPM 2009
    Abbreviated titleER-BPM
    CountryGermany
    CityUlm
    Period7/09/097/09/09

    Keywords

    • METIS-268573
    • EWI-17868
    • SCS-Services
    • IR-71351

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  • Cite this

    Koster, S. R., Iacob, M. E., & Ferreira Pires, L. (2010). An evaluation framework for business process management products. In S. Rinderle-Ma, S. Sadiq, & F. Leymann (Eds.), Business Process Management Workshops: BPM 2009 International Workshops, Ulm, Germany, September 7, 2009. Revised Papers (pp. 441-452). (Lecture Notes in Business Information Processing; Vol. 43). Berlin, Heidelberg: Springer. https://doi.org/10.1007/978-3-642-12186-9_42