An Inductive Approach to Reconceptualizing and Theorizing about Digital Services

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines
Original languageEnglish
Title of host publicationE-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings
EditorsMartin Hepp, Yigal Hoffner
PublisherSpringer
Pages165-170
ISBN (Print)978-3-319-10490-4
DOIs
Publication statusPublished - 2014

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer
Number188

Fingerprint

taxonomy
life cycle
technical language
metaphor

Keywords

  • METIS-308792
  • IR-93978

Cite this

Tate, M., & Furtmueller-Ettinger, E. (2014). An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. In M. Hepp, & Y. Hoffner (Eds.), E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings (pp. 165-170). (Lecture Notes in Business Information Processing; No. 188). Springer. https://doi.org/10.1007/978-3-319-10491-1_17
Tate, Mary ; Furtmueller-Ettinger, Elfriede. / An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. editor / Martin Hepp ; Yigal Hoffner. Springer, 2014. pp. 165-170 (Lecture Notes in Business Information Processing; 188).
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Tate, M & Furtmueller-Ettinger, E 2014, An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. in M Hepp & Y Hoffner (eds), E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. Lecture Notes in Business Information Processing, no. 188, Springer, pp. 165-170. https://doi.org/10.1007/978-3-319-10491-1_17

An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. / Tate, Mary; Furtmueller-Ettinger, Elfriede.

E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. ed. / Martin Hepp; Yigal Hoffner. Springer, 2014. p. 165-170 (Lecture Notes in Business Information Processing; No. 188).

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

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AB - We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines

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Tate M, Furtmueller-Ettinger E. An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. In Hepp M, Hoffner Y, editors, E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. Springer. 2014. p. 165-170. (Lecture Notes in Business Information Processing; 188). https://doi.org/10.1007/978-3-319-10491-1_17