Abstract
We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines
Original language | English |
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Title of host publication | E-Commerce and Web Technologies |
Subtitle of host publication | 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings |
Editors | Martin Hepp, Yigal Hoffner |
Place of Publication | Cham |
Publisher | Springer |
Pages | 165-170 |
ISBN (Electronic) | 978-3-319-10491-1 |
ISBN (Print) | 978-3-319-10490-4 |
DOIs | |
Publication status | Published - 2014 |
Event | 15th International Conference on E-Commerce and Web Technologies, EC-Web 2014 - Munich, Germany Duration: 1 Sept 2014 → 4 Sept 2014 Conference number: 15 |
Publication series
Name | Lecture Notes in Business Information Processing |
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Publisher | Springer |
Number | 188 |
Conference
Conference | 15th International Conference on E-Commerce and Web Technologies, EC-Web 2014 |
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Abbreviated title | EC-Web |
Country/Territory | Germany |
City | Munich |
Period | 1/09/14 → 4/09/14 |
Keywords
- Theory development
- Digital services
- e-Service quality
- Conceptualization
- Inductive methodology
- Taxonomy