An Inductive Approach to Reconceptualizing and Theorizing about Digital Services

Mary Tate, Elfi Furtmueller

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines
Original languageEnglish
Title of host publicationE-Commerce and Web Technologies
Subtitle of host publication15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings
EditorsMartin Hepp, Yigal Hoffner
Place of PublicationCham
PublisherSpringer
Pages165-170
ISBN (Electronic)978-3-319-10491-1
ISBN (Print)978-3-319-10490-4
DOIs
Publication statusPublished - 2014
Event15th International Conference on E-Commerce and Web Technologies, EC-Web 2014 - Munich, Germany
Duration: 1 Sep 20144 Sep 2014
Conference number: 15

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer
Number188

Conference

Conference15th International Conference on E-Commerce and Web Technologies, EC-Web 2014
Abbreviated titleEC-Web
CountryGermany
CityMunich
Period1/09/144/09/14

Keywords

  • Theory development
  • Digital services
  • e-Service quality
  • Conceptualization
  • Inductive methodology
  • Taxonomy

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  • Cite this

    Tate, M., & Furtmueller, E. (2014). An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. In M. Hepp, & Y. Hoffner (Eds.), E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings (pp. 165-170). (Lecture Notes in Business Information Processing; No. 188). Cham: Springer. https://doi.org/10.1007/978-3-319-10491-1_17