An Inductive Approach to Reconceptualizing and Theorizing about Digital Services

Mary Tate; Elfi Furtmueller

doi:10.1007/978-3-319-10491-1_17

An Inductive Approach to Reconceptualizing and Theorizing about Digital Services

Mary Tate, Elfi Furtmueller

Faculty of Behavioural, Management and Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

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Abstract

We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines

Original language	English
Title of host publication	E-Commerce and Web Technologies
Subtitle of host publication	15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings
Editors	Martin Hepp, Yigal Hoffner
Place of Publication	Cham
Publisher	Springer
Pages	165-170
ISBN (Electronic)	978-3-319-10491-1
ISBN (Print)	978-3-319-10490-4
DOIs	https://doi.org/10.1007/978-3-319-10491-1_17
Publication status	Published - 2014
Event	15th International Conference on E-Commerce and Web Technologies, EC-Web 2014 - Munich, Germany Duration: 1 Sept 2014 → 4 Sept 2014 Conference number: 15

Publication series

Name	Lecture Notes in Business Information Processing
Publisher	Springer
Number	188

Conference

Conference	15th International Conference on E-Commerce and Web Technologies, EC-Web 2014
Abbreviated title	EC-Web
Country/Territory	Germany
City	Munich
Period	1/09/14 → 4/09/14

Keywords

Theory development
Digital services
e-Service quality
Conceptualization
Inductive methodology
Taxonomy

Access to Document

10.1007/978-3-319-10491-1_17

Cite this

Tate, M., & Furtmueller, E. (2014). An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. In M. Hepp, & Y. Hoffner (Eds.), E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings (pp. 165-170). (Lecture Notes in Business Information Processing; No. 188). Springer. https://doi.org/10.1007/978-3-319-10491-1_17

Tate, Mary ; Furtmueller, Elfi. / An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. editor / Martin Hepp ; Yigal Hoffner. Cham : Springer, 2014. pp. 165-170 (Lecture Notes in Business Information Processing; 188).

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Tate, M & Furtmueller, E 2014, An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. in M Hepp & Y Hoffner (eds), E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. Lecture Notes in Business Information Processing, no. 188, Springer, Cham, pp. 165-170, 15th International Conference on E-Commerce and Web Technologies, EC-Web 2014, Munich, Bavaria, Germany, 1/09/14. https://doi.org/10.1007/978-3-319-10491-1_17

An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. / Tate, Mary; Furtmueller, Elfi.
E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. ed. / Martin Hepp; Yigal Hoffner. Cham: Springer, 2014. p. 165-170 (Lecture Notes in Business Information Processing; No. 188).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic › peer-review

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AB - We posit that academic understandings of services and service quality have reached a point in their life-cycles when the use of “umbrella constructs” is no longer productive for researchers. We pose a theoretical argument for resolving the confusion of terminology and definitions of digital services, by inductively developing a taxonomy of digital service types, using techniques such as metaphor analysis that are relevant to multiple disciplines

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KW - Digital services

KW - e-Service quality

KW - Conceptualization

KW - Inductive methodology

KW - Taxonomy

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Y2 - 1 September 2014 through 4 September 2014

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Tate M, Furtmueller E. An Inductive Approach to Reconceptualizing and Theorizing about Digital Services. In Hepp M, Hoffner Y, editors, E-Commerce and Web Technologies: 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. Cham: Springer. 2014. p. 165-170. (Lecture Notes in Business Information Processing; 188). doi: 10.1007/978-3-319-10491-1_17

An Inductive Approach to Reconceptualizing and Theorizing about Digital Services

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