Antecedents of system trust: Cues and process feedback

Trust is generally acknowledged to play an important role in our interactions with other people and, as we will argue, also with systems. Presumably, however, the antecedents of the trust vested by one person in another vary, at least to some extent, with the duration and the intensity of the relation. Someone buying his or her first car, for example, will have little to go on when judging the trustworthiness of the salesperson, whereas someone who buys a new car at that particular sales point once every couple of years may have a more sizeable information pool to draw from.