Antecedents of system trust: Cues and process feedback

Pieter de Vries, Cees Midden, Anneloes Meijnders

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

    Abstract

    Trust is generally acknowledged to play an important role in our interactions with other people and, as we will argue, also with systems. Presumably, however, the antecedents of the trust vested by one person in another vary, at least to some extent, with the duration and the intensity of the relation. Someone buying his or her first car, for example, will have little to go on when judging the trustworthiness of the salesperson, whereas someone who buys a new car at that particular sales point once every couple of years may have a more sizeable information pool to draw from.
    Original languageEnglish
    Title of host publicationTrust in Risk Management:
    Subtitle of host publicationUncertainty and scepticism in the public mind
    EditorsM. Siegrist, T.C. Earle, H. Gutscher
    Place of PublicationLonden
    PublisherRoutledge
    Pages241-266
    Number of pages25
    ISBN (Electronic)9781849773461
    ISBN (Print)9781849711067
    Publication statusPublished - 2010

    Keywords

    • METIS-243911

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