Application of social media tools by retailers

María-del-Carmen Alarcon-del-Amo, Carlota Lorenzo-Romero, Efthymios Constantinides

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

1 Citation (Scopus)


The chapter explores the factors influencing the adoption process and the degree of engagement of the social media as part of the online marketing strategy by Spanish retailers. A retail industry survey identifies four different segments of retailers depending on the level of implementation of social media marketing strategies. The study examines the antecedents of the social media tools’ adoption process across the dimensions of a Technology Adoption Model (TAM) and assesses various other factors likely to affect the degree of the adoption. One essential conclusion is that the company size is not important but that the level of adoption social media marketing is related to the organizational maturity in the areas of management attitudes, employee empowerment, access to Internet technologies, and technological infrastructure. The study proposes a future research agenda including cross-cultural studies for better understanding the global business attitudes in this area and underlines the need for development of benchmarks and metrics necessary for better assessing the value of social media marketing.
Original languageEnglish
Title of host publicationOrganizations and social networking
Subtitle of host publicationutilizing social media to engage consumers
EditorsEldon Y. Li, Stanley Loh, Cain Evans, Fabiana Lorenzi
Place of PublicationHershey, PA
PublisherBusiness Science Reference
Number of pages22
ISBN (Electronic)978-1-4666-4027-6
ISBN (Print)978-1-4666-4026-9
Publication statusPublished - 2013

Publication series

NameAdvances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) Book series
PublisherBusiness Science Reference
ISSN (Print)2327-5502
ISSN (Electronic)2327-5529


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