Approximations for the waiting time distribution in an M/G/c priority queue

Ahmad Al Hanbali; Elisa Alvarez; Matthijs C. van der Heijden

Approximations for the waiting time distribution in an M/G/c priority queue

Ahmad Al Hanbali, Elisa Alvarez, Matthijs C. van der Heijden

Faculty of Behavioural, Management and Social Sciences

Research output: Working paper

437 Downloads (Pure)

Abstract

We investigate the use of priority mechanisms when assigning service engineers to customers as a tool for service differentiation. To this end, we analyze a non-preemptive M/G/c priority queue with various customer classes. For this queue, we present various accurate and fast methods to estimate the first two moments of the waiting time per class given that all servers are occupied. These waiting time moments allow us to characterize the overall waiting time distribution per class. We subsequently apply these methods to real-life data in a case study.

Original language	Dutch
Place of Publication	Eindhoven
Publisher	BETA Research School for Operations Management and Logistics
Number of pages	46
Publication status	Published - 2013

Publication series

Name	Beta working paper series
Publisher	Beta Research School for Operations Management and Logistics
No.	411
Volume	411

Keywords

METIS-295351
IR-85232

Access to Document

wp_411

http://beta.ieis.tue.nl/node/2084

Cite this

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