Are they really helping? : an assessment of evolving business incubators'value proposition

Most studies about business incubation describe an array of available services but often fail to present the tenants’ assessment quality. We set out to investigate if business incubators differ in terms of their value proposition. To do so, we identify three distinct generations of business incubators based on different dimensions included in their value proposition. We pose the question of whether the generation affects the extent to which tenant companies use the different dimensions of the incubator’s value proposition. Using data collected within business incubators and their respective tenants, the results show that while incubators claim to have similar support structures regardless of their generation, tenants in the older generations make less use of the incubator’s service portfolio. We discuss the implications of our findings for incubator managers, prospective tenants and policy makers.