A2thOS: Availability Analysis and Optimisation in SLAs

Emmanuele Zambon, Sandro Etalle, Roel J. Wieringa

    Research output: Book/ReportReportProfessional

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    Abstract

    IT service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium-large size organisations outsource part of their IT services to external providers, with Service Level Agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non trivial task since classic approaches for calculating availability are not applicable, and IT managers can only rely on their expertise to fulfil it. This often leads to the adoption of non optimal solutions. In this paper we present A2THOS, a framework to calculate the availability of partially outsourced IT services in the presence of SLAs and to achieve a cost-optimal choice of availability levels for outsourced IT components while guaranteeing a target availability level for the service.
    Original languageEnglish
    Place of PublicationEnschede
    PublisherCentre for Telematics and Information Technology (CTIT)
    Number of pages22
    Publication statusPublished - 16 Apr 2010

    Publication series

    NameCTIT Technical Report Series
    PublisherCentre for Telematics and Information Technology, University of Twente
    No.TR-CTIT-10-20
    ISSN (Print)1381-3625

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    Keywords

    • CR-D.4.5
    • Optimisation
    • SLA management
    • Modelling
    • Availability
    • SCS-Cybersecurity
    • SCS-Services

    Cite this

    Zambon, E., Etalle, S., & Wieringa, R. J. (2010). A2thOS: Availability Analysis and Optimisation in SLAs. (CTIT Technical Report Series; No. TR-CTIT-10-20). Enschede: Centre for Telematics and Information Technology (CTIT).