A2thOS: availability analysis and optimisation in SLAs

Emmanuele Zambon, Sandro Etalle, Roel J. Wieringa

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    3 Citations (Scopus)
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    Abstract

    Information technology (IT) service availability is at the core of customer satisfaction and business success for today's organisations. Many medium- to large-size organisations outsource part of their IT services to external providers, with service-level agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non-trivial task since classic approaches for calculating availability are not applicable, and IT managers can only rely on their expertise to fulfil it. This often leads to the adoption of non-optimal solutions. In this paper we present A2THOS, a framework to calculate the availability of partially outsourced IT services in the presence of SLAs and to achieve a cost-optimal choice of availability levels for outsourced IT components while guaranteeing a target availability level for the service.
    Original languageEnglish
    Pages (from-to)104-130
    Number of pages27
    JournalInternational journal of network management
    Volume22
    Issue number2
    DOIs
    Publication statusPublished - Mar 2012

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    Keywords

    • A2THOS
    • SCS-Services
    • SCS-Cybersecurity
    • DIES-Cyber Security
    • SLAs

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