TY - JOUR
T1 - Augmented reality support to employ tacit knowledge in non-conforming operations
AU - Damgrave, Roy G.J.
AU - Scheffer, Sara Elisabeth
AU - Lutters, Eric
PY - 2023
Y1 - 2023
N2 - Organisations often rely, implicitly, on the tacit knowledge of their employees, especially in non-conforming operations. These activities include (dis)assembly tasks, manual machining, troubleshooting, and tailored adjustments. While a traditional master-apprentice approach is a proven way to transfer tacit knowledge between employees, this approach is not feasible in current industrial situations. This research proposes a contemporary master-apprentice approach to support and improve non-conforming operations in situations that cannot rely on all parties being present at the same time, in the same location, while co-operating on the same task. The approach demonstrates the use of augmented reality as an implicit and discreet tool that purposefully addresses both capturing tacit knowledge, as well as employing it during operations - without disruptive interference in the primary processes.
AB - Organisations often rely, implicitly, on the tacit knowledge of their employees, especially in non-conforming operations. These activities include (dis)assembly tasks, manual machining, troubleshooting, and tailored adjustments. While a traditional master-apprentice approach is a proven way to transfer tacit knowledge between employees, this approach is not feasible in current industrial situations. This research proposes a contemporary master-apprentice approach to support and improve non-conforming operations in situations that cannot rely on all parties being present at the same time, in the same location, while co-operating on the same task. The approach demonstrates the use of augmented reality as an implicit and discreet tool that purposefully addresses both capturing tacit knowledge, as well as employing it during operations - without disruptive interference in the primary processes.
U2 - 10.1016/j.procir.2023.09.196
DO - 10.1016/j.procir.2023.09.196
M3 - Conference article
SN - 2212-8271
VL - 120
SP - 1475
EP - 1480
JO - Procedia CIRP
JF - Procedia CIRP
ER -