Automated Identification and Prioritization of Business Risks in e-service Networks

Dan Ionita, Roelf J. Wieringa, Jaap Gordijn

    Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

    6 Citations (Scopus)
    137 Downloads (Pure)

    Abstract

    Modern e-service providers rely on service innovation to stay relevant. Once a new service package is designed, implementation-specific aspects such as value (co-)creation and cost/benefit analysis are investigated. However, due to time-to-market or competitive advantage constraints, innovative services are rarely assessed for potential risks of fraud before they are put out on the market. But these risks may result in loss of economic value for actors involved in the e-service’s provision. Our e3fraude3fraud approach automatically generates and prioritizes undesired-able scenarios from a business value model of the e-service, thereby drastically reducing the time needed to conduct an assessment. We provide examples from telecom service provision to motivate and illustrate the utility of the tool.
    Original languageUndefined
    Title of host publicationProceedings of the 7th International Conference on Exploring Service Science, IESS 2016
    EditorsTheodor Borangiu, Monica Dragoicea, Henriqueta Novoa
    Place of PublicationLondon
    PublisherSpringer
    Pages547-560
    Number of pages14
    ISBN (Print)978-3-319-32689-4
    DOIs
    Publication statusPublished - 19 May 2016
    Event7th International Conference on Exploring Service Science, IESS 2016, Bucharest, Romania: Proceedings of the 7th International Conference on Exploring Service Science, IESS 2016 - London
    Duration: 19 May 2016 → …

    Publication series

    NameLecture Notes in Business Information Processing
    PublisherSpringer Verlag
    Volume247
    ISSN (Print)1865-1348

    Conference

    Conference7th International Conference on Exploring Service Science, IESS 2016, Bucharest, Romania
    CityLondon
    Period19/05/16 → …

    Keywords

    • E-Services
    • RISK ASSESSMENT
    • Fraud
    • EWI-27176
    • EC Grant Agreement nr.: FP7/318003
    • EC Grant Agreement nr.: FP7/2007-2013
    • value models
    • SCS-Cybersecurity
    • IR-101060
    • METIS-318504

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