Behavioural approaches to public management and governance

This chapter explores the distinctive features of the behavioural approach to public administration, identifying the behavioural perspectives and theories that inform public administration and the advantages and disadvantages of behavioural research designs. It discusses how to identify the administrative behaviours and behavioural assumptions underlying public policies and service delivery in public administration contexts. Finally, it explains the use of experimental methods in public administration research to test administrative behaviours in a controlled environment.