Behavioural dynamics in high-performing continuous improvement teams

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We have explored from an Organisational-Behavioural perspective, why a Continuous Improvement (CI) team performs well. We report on the first part of a longitudinal study on intra-team behaviour of five, carefully selected, high-performing CI teams in five major Dutch organizations. Not only did we conduct a survey among team members and leaders, we also conducted informal interviews and analysed extensively the field notes. Preliminary results show the importance of five dynamics, such as ‘social talk’ within those teams. Team results were validated during subsequent team feedback sessions. A follow-up study will illuminate how these and related behaviours evolve over time.
Original languageEnglish
Title of host publicationBook of abstracts: 18th International Annual EurOMA Conference: Exploring interfaces, 3-6 July 2011
Place of PublicationCambridge, UK
PublisherUniversity of Cambridge
ISBN (Print)978-1-902546-93-3
Publication statusPublished - 3 Jul 2011
Event18th International Annual EurOMA Conference 2011: Exploring interfaces - University of Cambridge, Cambridge, UK
Duration: 3 Jul 20116 Jul 2011
Conference number: 18

Publication series

PublisherUniversity of Cambridge, Institute for Manufacturing


Conference18th International Annual EurOMA Conference 2011
CityCambridge, UK
Internet address


  • METIS-282178
  • IR-104305


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