Birth of a Failure: Consequences of Framing ICT Projects for the Centralization of Inter-Departmental Relations

Annalisa Pelizza, Robertus Hoppe

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Government information system failures are filling not only newspapers but also parliamentary and administrative reports. This article deals with a case in which information and communication technologies (ICT)–related failure claimed by the media influenced the parliamentary agenda, and intra-governmental relations. Drawing on a narrative analysis of a Dutch parliamentary commission’s hearings, it argues that the way the issue was initially framed by the media and then adopted, un-problematized, by Parliament steered the direction of action toward specific administrative solutions, thus shaping the landscape of possible organizational alliances. The article recommends a proactive role of parliaments in framing ICT projects.
Original languageEnglish
Pages (from-to)101-130
JournalAdministration & society
Issue number1
Publication statusPublished - 7 Aug 2015



  • METIS-312190
  • IR-97681

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