Boekbespreking 'The service edge: 101 Companies that profit from customer care'

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Keywords

@article{b28422d864244872bd9e97c853fe80f5,

title = "Boekbespreking 'The service edge: 101 Companies that profit from customer care'",

keywords = "METIS-127165",

author = "M. Kerkhof and W.P.T. Koeleman",

year = "1990",

month = jul,

day = "1",

language = "English",

volume = "1",

pages = "--",

journal = "Management selectuur",

issn = "0923-8735",

publisher = "Vakmedianet",

}