Bridging the Gap Between Process Mining Methodologies and Process Mining Practices: Comparing Existing Process Mining Methodologies with Process Mining Practices at Local Governments and Consultancy Firms in the Netherlands

Evelyn Zuidema-Tempel*, Robin Effing, Jos van Hillegersberg

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionAcademicpeer-review

1 Citation (Scopus)
208 Downloads (Pure)

Abstract

This study aims at identifying the differences and similarities between existing process mining methodologies and process mining practitioner experiences. Four existing process mining methodologies are critically reviewed and compared with process mining project elements derived from process mining practitioner experiences and available literature on process mining challenges and enablers. In total 27 interviews with process mining experts of consultancy firms and professionals at local governments have been conducted. Results show that overall existing process mining methodologies lack focus on stakeholder involvement, quantifying and selecting improvement actions, communicating quick wins and results. Also considering organizational commitment and data availability as prerequisites for process mining projects, process selection, vendor- and tool selection, acting on low familiarity with process mining is lacking in various methodologies. Finally, creating a dashboard with flexibility to include self-selected KPIs and metrics, and applying process mining on a continuous basis is considered important by interviewees while is lacking in methodologies. In future research on process mining methodologies it is recommended to take these elements into account. This is expected to give process mining practitioners guidance and support in applying process mining in organizations and stimulate the adoption of process mining in organizations.

Original languageEnglish
Title of host publicationBusiness Process Management Forum - BPM 2022 Forum
Subtitle of host publicationProceedings
EditorsClaudio Di Ciccio, Remco Dijkman, Adela del Río Ortega, Stefanie Rinderle-Ma
PublisherSpringer
Pages70-86
Number of pages17
ISBN (Print)9783031161704
DOIs
Publication statusPublished - 7 Sept 2022
Event20th International Conference on Business Process Management, BPM 2022 - Münster, Germany
Duration: 11 Sept 202216 Sept 2022
Conference number: 20

Publication series

NameLecture Notes in Business Information Processing
PublisherSpringer
Volume458
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference20th International Conference on Business Process Management, BPM 2022
Abbreviated titleBPM 2022
Country/TerritoryGermany
CityMünster
Period11/09/2216/09/22
OtherBPM Forum

Keywords

  • BPM
  • Gap analysis
  • Process mining
  • Process mining methodology
  • 2023 OA procedure

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