Bridging the Gap Between Process Mining Methodologies and Process Mining Practices: Comparing Existing Process Mining Methodologies with Process Mining Practices at Local Governments and Consultancy Firms in the Netherlands

This study aims at identifying the differences and similarities between existing process mining methodologies and process mining practitioner experiences. Four existing process mining methodologies are critically reviewed and compared with process mining project elements derived from process mining practitioner experiences and available literature on process mining challenges and enablers. In total 27 interviews with process mining experts of consultancy firms and professionals at local governments have been conducted. Results show that overall existing process mining methodologies lack focus on stakeholder involvement, quantifying and selecting improvement actions, communicating quick wins and results. Also considering organizational commitment and data availability as prerequisites for process mining projects, process selection, vendor- and tool selection, acting on low familiarity with process mining is lacking in various methodologies. Finally, creating a dashboard with flexibility to include self-selected KPIs and metrics, and applying process mining on a continuous basis is considered important by interviewees while is lacking in methodologies. In future research on process mining methodologies it is recommended to take these elements into account. This is expected to give process mining practitioners guidance and support in applying process mining in organizations and stimulate the adoption of process mining in organizations.