Building an integrated comment moderation system – towards a semi-automatic moderation tool

Dennis M. Riehle; Marco Niemann; Jens Brunk; Dennis Assenmacher; Heike Trautmann; Jörg Becker

doi:10.1007/978-3-030-49576-3_6

Building an integrated comment moderation system – towards a semi-automatic moderation tool

Dennis M. Riehle^*, Marco Niemann, Jens Brunk, Dennis Assenmacher, Heike Trautmann, Jörg Becker

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

3 Citations (Scopus)

Abstract

The past decade has been characterized by a strong increase in the use of social media and a continuous growth of public online discussion. With the failure of purely manual moderation, platform operators started searching for semi-automated solutions, where the application of Natural Language Processing (NLP) and Machine Learning (ML) techniques is promising. However, this requires huge financial investments for algorithmic implementations, data collection, and model training, which only big players can afford. To support smaller or medium-sized media enterprises (SME), we developed an integrated comment moderation system as an IT platform. This platform acts as a service provider and offers Analytics as a Service (AaaS) to SMEs. Operating such a platform, however, requires a robust technology stack, integrated workflows and well-defined interfaces between all parties. In this paper, we develop and discuss a suitable IT architecture and present a prototypical implementation.

Original language	English
Title of host publication	Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing
Subtitle of host publication	12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II
Editors	Gabriele Meiselwitz
Place of Publication	Cham
Publisher	Springer
Pages	71-86
Number of pages	16
ISBN (Electronic)	978-3-030-49576-3
ISBN (Print)	978-3-030-49575-6
DOIs	https://doi.org/10.1007/978-3-030-49576-3_6
Publication status	Published - 2020
Externally published	Yes
Event	12th International Conference on Social Computing and Social Media, SCSM 2020 - Virtual Event Duration: 19 Jul 2020 → 24 Jul 2020 Conference number: 12 http://2020.hci.international/scsm.html

Publication series

Name	Lecture Notes in Computer Science
Publisher	Springer
Volume	12195
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	12th International Conference on Social Computing and Social Media, SCSM 2020
Abbreviated title	SCSM 2020
City	Virtual Event
Period	19/07/20 → 24/07/20
Other	Held as Part of the 22nd HCI International Conference, HCII 2020
Internet address	http://2020.hci.international/scsm.html

Keywords

Analytics as a service
Business model
Comment moderation
IT platform
Machine learning
n/a OA procedure

Access to Document

10.1007/978-3-030-49576-3_6

Cite this

Riehle, D. M., Niemann, M., Brunk, J., Assenmacher, D., Trautmann, H., & Becker, J. (2020). Building an integrated comment moderation system – towards a semi-automatic moderation tool. In G. Meiselwitz (Ed.), Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II (pp. 71-86). (Lecture Notes in Computer Science; Vol. 12195). Springer. https://doi.org/10.1007/978-3-030-49576-3_6

Riehle, Dennis M. ; Niemann, Marco ; Brunk, Jens et al. / Building an integrated comment moderation system – towards a semi-automatic moderation tool. Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II. editor / Gabriele Meiselwitz. Cham : Springer, 2020. pp. 71-86 (Lecture Notes in Computer Science).

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abstract = "The past decade has been characterized by a strong increase in the use of social media and a continuous growth of public online discussion. With the failure of purely manual moderation, platform operators started searching for semi-automated solutions, where the application of Natural Language Processing (NLP) and Machine Learning (ML) techniques is promising. However, this requires huge financial investments for algorithmic implementations, data collection, and model training, which only big players can afford. To support smaller or medium-sized media enterprises (SME), we developed an integrated comment moderation system as an IT platform. This platform acts as a service provider and offers Analytics as a Service (AaaS) to SMEs. Operating such a platform, however, requires a robust technology stack, integrated workflows and well-defined interfaces between all parties. In this paper, we develop and discuss a suitable IT architecture and present a prototypical implementation.",

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author = "Riehle, {Dennis M.} and Marco Niemann and Jens Brunk and Dennis Assenmacher and Heike Trautmann and J{\"o}rg Becker",

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Riehle, DM, Niemann, M, Brunk, J, Assenmacher, D, Trautmann, H & Becker, J 2020, Building an integrated comment moderation system – towards a semi-automatic moderation tool. in G Meiselwitz (ed.), Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II. Lecture Notes in Computer Science, vol. 12195, Springer, Cham, pp. 71-86, 12th International Conference on Social Computing and Social Media, SCSM 2020, Virtual Event, 19/07/20. https://doi.org/10.1007/978-3-030-49576-3_6

Building an integrated comment moderation system – towards a semi-automatic moderation tool. / Riehle, Dennis M.; Niemann, Marco; Brunk, Jens et al.
Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II. ed. / Gabriele Meiselwitz. Cham: Springer, 2020. p. 71-86 (Lecture Notes in Computer Science; Vol. 12195).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Academic › peer-review

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AU - Becker, Jörg

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Riehle DM, Niemann M, Brunk J, Assenmacher D, Trautmann H, Becker J. Building an integrated comment moderation system – towards a semi-automatic moderation tool. In Meiselwitz G, editor, Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II. Cham: Springer. 2020. p. 71-86. (Lecture Notes in Computer Science). doi: 10.1007/978-3-030-49576-3_6

Building an integrated comment moderation system – towards a semi-automatic moderation tool

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Keywords

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