Business intelligence in healthcare organizations

Antonius A.M. Spil, R.A. Stegwee, Christian J.A. Teitink

Research output: Other contributionOther research output

10 Citations (Scopus)
78 Downloads (Pure)

Abstract

The management of healthcare organizations is starting to recognize the relevance of the definition of care products in relation to management information. In the turmoil between costs, care results and patient satisfaction, the right balance is needed, and it can be found in upcoming information and communication technologies (ICT). The ICT developments are a challenge in two directions: internally towards massive data warehouses, and externally towards Internet dissemination. These new technologies deliver new solutions to old problems. This paper argues that, although the new technology has high potential, a great deal of the solution will be of an organizational nature. In four case studies, we show the spectrum from organizational solutions (changing structure and definitions, forms and procedures) to ICT solutions (changing systems and infrastructures). The main results of this study are, firstly, the notion that model bases, although theoretically existing for more than two decades, are still scarce in healthcare organizations; secondly, a big gap, both in content and in price, was noticed between decision-oriented and model-oriented systems; and, finally, the definition of terminology and the standardization were time-consuming tasks on the road to management information in the four cases studied. It is concluded that business intelligence can be the integration between the organizational and ICT components if one uses a management model and an integrated systems concept. The use of intranets and the Internet as communication channels for management information is seen as the challenge for the near future.
Original languageEnglish
PublisherIEEE
Number of pages5
Place of PublicationBig Island, HI, USA
ISBN (Print)9780769514352
DOIs
Publication statusPublished - 7 Jan 2002

Publication series

Name
PublisherIEEE

Fingerprint

Business intelligence
Health care organization
Information and communication technology
Management information
World Wide Web
Nature
Technology development
Standardization
Intranet
Integrated system
Management model
Data warehouse
Dissemination
Communication channels
Costs
Patient satisfaction

Keywords

  • IR-42982
  • METIS-310358

Cite this

Spil, A. A. M., Stegwee, R. A., & Teitink, C. J. A. (2002, Jan 7). Business intelligence in healthcare organizations. Big Island, HI, USA: IEEE. https://doi.org/10.1109/HICSS.2002.994108
Spil, Antonius A.M. ; Stegwee, R.A. ; Teitink, Christian J.A. / Business intelligence in healthcare organizations. 2002. Big Island, HI, USA : IEEE. 5 p.
@misc{53e607339554442886aa90f5c7f5abfd,
title = "Business intelligence in healthcare organizations",
abstract = "The management of healthcare organizations is starting to recognize the relevance of the definition of care products in relation to management information. In the turmoil between costs, care results and patient satisfaction, the right balance is needed, and it can be found in upcoming information and communication technologies (ICT). The ICT developments are a challenge in two directions: internally towards massive data warehouses, and externally towards Internet dissemination. These new technologies deliver new solutions to old problems. This paper argues that, although the new technology has high potential, a great deal of the solution will be of an organizational nature. In four case studies, we show the spectrum from organizational solutions (changing structure and definitions, forms and procedures) to ICT solutions (changing systems and infrastructures). The main results of this study are, firstly, the notion that model bases, although theoretically existing for more than two decades, are still scarce in healthcare organizations; secondly, a big gap, both in content and in price, was noticed between decision-oriented and model-oriented systems; and, finally, the definition of terminology and the standardization were time-consuming tasks on the road to management information in the four cases studied. It is concluded that business intelligence can be the integration between the organizational and ICT components if one uses a management model and an integrated systems concept. The use of intranets and the Internet as communication channels for management information is seen as the challenge for the near future.",
keywords = "IR-42982, METIS-310358",
author = "Spil, {Antonius A.M.} and R.A. Stegwee and Teitink, {Christian J.A.}",
year = "2002",
month = "1",
day = "7",
doi = "10.1109/HICSS.2002.994108",
language = "English",
isbn = "9780769514352",
publisher = "IEEE",
address = "United States",
type = "Other",

}

Business intelligence in healthcare organizations. / Spil, Antonius A.M.; Stegwee, R.A.; Teitink, Christian J.A.

5 p. Big Island, HI, USA : IEEE. 2002, .

Research output: Other contributionOther research output

TY - GEN

T1 - Business intelligence in healthcare organizations

AU - Spil, Antonius A.M.

AU - Stegwee, R.A.

AU - Teitink, Christian J.A.

PY - 2002/1/7

Y1 - 2002/1/7

N2 - The management of healthcare organizations is starting to recognize the relevance of the definition of care products in relation to management information. In the turmoil between costs, care results and patient satisfaction, the right balance is needed, and it can be found in upcoming information and communication technologies (ICT). The ICT developments are a challenge in two directions: internally towards massive data warehouses, and externally towards Internet dissemination. These new technologies deliver new solutions to old problems. This paper argues that, although the new technology has high potential, a great deal of the solution will be of an organizational nature. In four case studies, we show the spectrum from organizational solutions (changing structure and definitions, forms and procedures) to ICT solutions (changing systems and infrastructures). The main results of this study are, firstly, the notion that model bases, although theoretically existing for more than two decades, are still scarce in healthcare organizations; secondly, a big gap, both in content and in price, was noticed between decision-oriented and model-oriented systems; and, finally, the definition of terminology and the standardization were time-consuming tasks on the road to management information in the four cases studied. It is concluded that business intelligence can be the integration between the organizational and ICT components if one uses a management model and an integrated systems concept. The use of intranets and the Internet as communication channels for management information is seen as the challenge for the near future.

AB - The management of healthcare organizations is starting to recognize the relevance of the definition of care products in relation to management information. In the turmoil between costs, care results and patient satisfaction, the right balance is needed, and it can be found in upcoming information and communication technologies (ICT). The ICT developments are a challenge in two directions: internally towards massive data warehouses, and externally towards Internet dissemination. These new technologies deliver new solutions to old problems. This paper argues that, although the new technology has high potential, a great deal of the solution will be of an organizational nature. In four case studies, we show the spectrum from organizational solutions (changing structure and definitions, forms and procedures) to ICT solutions (changing systems and infrastructures). The main results of this study are, firstly, the notion that model bases, although theoretically existing for more than two decades, are still scarce in healthcare organizations; secondly, a big gap, both in content and in price, was noticed between decision-oriented and model-oriented systems; and, finally, the definition of terminology and the standardization were time-consuming tasks on the road to management information in the four cases studied. It is concluded that business intelligence can be the integration between the organizational and ICT components if one uses a management model and an integrated systems concept. The use of intranets and the Internet as communication channels for management information is seen as the challenge for the near future.

KW - IR-42982

KW - METIS-310358

U2 - 10.1109/HICSS.2002.994108

DO - 10.1109/HICSS.2002.994108

M3 - Other contribution

SN - 9780769514352

PB - IEEE

CY - Big Island, HI, USA

ER -