Business Intelligence Systems Application in Transport and Logistics Companies

In a digital economy where rapid changes in the internal and external business environment occur, mistakes in making strategic decisions can have dire consequences for a company. Today, many large companies use full-fledged BI systems to support (strategic) management decisions, which combine many sources of information. These digital systems provide analyses of huge amounts of information, focusing on important indicators, allowing the prediction and simulation of various scenarios, providing aid in decision-making. This article describes digital business intelligence systems and specifically what role they play in transport logistics. The authors highlight the key advantages of using business analysis systems in enterprises. The research results highlight the main challenges that BI systems can solve in digital transport and logistics companies. Moreover, a map of the main directions of BI functions in logistics is provided. A list of key performance indicators in tabular form is provided, which can be analyzed and reflected upon in an analytical reporting system. The main methods deployed are benchmarking and clustering.